Olivia Cooper
Greenwood,IN
Summary
Personable banking professional seeking to expand knowledge. I am eager to learn new skills and take on new challenges.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Member Relations Specialist
Forum Credit Union
07.2023 - Current
- Opened and closed accounts, processed loan and credit card applications, built strong member relationships, and provided credit reports.
- Assisted members with account inquiries and transaction requests.
- Coordinated communication between departments to resolve member issues.
- Provided product knowledge and service support to enhance member experience.
- Notarize member documents
Member Advisor
Forum Credit Union
11.2022 - 07.2023
- Executed deposits and withdrawals, managed member information updates, balanced vault, produced debit cards, resolved disputes, advised on FORUM products, guided members through CU Online, supported members with banking needs to enhance service experience.
- Assisted members with account inquiries and transaction processing.
- Educated members on financial products and services available.
- Resolved member issues through effective communication and problem-solving skills.
Merchandise Lead
American Eagle
09.2021 - 10.2022
- Managed inventory levels and performed regular stock audits.
- Led merchandise team in organizing and restocking product displays.
- Trained new associates on merchandise handling and store processes.
- Operated cash register and provided assistance to customers, enhancing their shopping experience.
Education
Diploma -
Whiteland Community High School
06-2021
Skills
- Credit reporting
- Financial transactions
- Financial advising
- Customer service
- Relationship management
- Problem solving
- Time Management
- Multitasking Capability
- Fast Learner
- Emotional intelligence
Certification
- Notary Public
- NMLS # 2504365
Timeline
Member Relations Specialist
Forum Credit Union
07.2023 - Current
Member Advisor
Forum Credit Union
11.2022 - 07.2023
Merchandise Lead
American Eagle
09.2021 - 10.2022
Diploma -
Whiteland Community High School