Summary
Overview
Work History
Education
Skills
ME!
Timeline
Generic

Olivia Cowie

Milwaukee

Summary

I am a dynamic and dedicated professional with extensive experience in customer service, thanks to Elsa's on the Park, and The HF Bar Ranch. My ability is proven to enhance guest experiences through strong communication and complaint resolution skills. I am adept at multitasking and maintaining cleanliness. I am consistently achieving high customer satisfaction and loyalty. I am passionate about delivering exceptional service and fostering positive team environments.

Overview

3
3
years of professional experience

Work History

Office Assistant

HF Bar Ranch
Saddlestring
05.2025 - Current
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered phone calls and directed them to appropriate personnel.
  • Managed inventory of office supplies and placed orders when needed.
  • Maintained confidentiality of sensitive information and documents.
  • Delivered messages and ran errands.

Waitress

Elsa's on the Park
02.2024 - 03.2025
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Provided food and drink menu recommendations based on customers likes and dislikes.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Consistently meet sales standards and raise check averages.

Waitress

Toast Cedarburg
04.2023 - 01.2024
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Barista

Starbucks
02.2022 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

High School Diploma -

Cedarburg High School
Cedarburg, WI
06.2021

Skills

  • Strong multitasking
  • Cleanliness
  • Order taking
  • Cash handling
  • Handling complaints
  • Menu recommendations
  • Service prioritization
  • Food running
  • Memory retention
  • Order accuracy
  • Complaint resolution
  • Customer service
  • Communication skills
  • Payment processing
  • Proofreading

ME!

I am passionate about sports and the outdoors. I enjoy soccer, football, lacrosse, shooting guns and taking long walks. I have spent time in Germany as a foreign exchange student. I love learning about European culture. I have been lucky enough to travel throughout the United States. I have family all over the country! I am extremely passionate about making people happy, I think that is the reason I was put on this earth. It is important that I make all guests/customers feel welcome and make sure they are eager to return.

Timeline

Office Assistant

HF Bar Ranch
05.2025 - Current

Waitress

Elsa's on the Park
02.2024 - 03.2025

Waitress

Toast Cedarburg
04.2023 - 01.2024

Barista

Starbucks
02.2022 - 06.2023

High School Diploma -

Cedarburg High School

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