Rubi Saenz-Vega
Summary
Adept in customer service and bilingual in Spanish, I excel in high-pressure environments, as demonstrated at Matthew's Chiropractic Clinic where I streamlined patient flow and enhanced billing practices. My background in diverse roles highlights strong multitasking and time management skills, driving efficiency and improving client satisfaction across sectors.
Overview
14
14
years of professional experience
Work History
Office Assistant
Matthews Chiropractic Clinic
01.2023 - Current
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Submitted insurance claims and updated patients' insurance information.
- Collected deductibles and copays to post money to patient accounts.
Auto Sales Associate/Administrative Officer
UDRIVE of Reading
04.2022 - 01.2023
- Negotiated prices and financing options with clients to close deals successfully.
- Supported fellow sales team members by sharing best practices and collaborating on challenging deals.
- Collaborated with finance team to ensure smooth transactions for all parties involved.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Completed registration paperwork and sales documentation.
Restaurant General Manager
Plaza Azteca Reading
12.2019 - 11.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Assistant Restaurant Manager
Plaza Azteca Lancaster
12.2018 - 12.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Server/Bartender
Plaza Azteca Wyomissing
01.2011 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Delta High School
Delta, CO2011
Skills
- Customer Service
- Bilingual in Spanish
- Positive Attitude
- Time Management
- Data Entry
- Strong multitasking
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Matthews Chiropractic Clinic
01.2023 - Current
Auto Sales Associate/Administrative Officer
UDRIVE of Reading
04.2022 - 01.2023
Restaurant General Manager
Plaza Azteca Reading
12.2019 - 11.2021
Assistant Restaurant Manager
Plaza Azteca Lancaster
12.2018 - 12.2019
Server/Bartender
Plaza Azteca Wyomissing
01.2011 - 12.2018
High School Diploma -
Delta High School
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