Olivia Cressey
Sarasota,FL
Summary
Motivated and engaging personality with a flexible approach to various situations. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extremely passionate about taking care of others, and providing the best service and experience possible no matter the job or circumstance
Overview
7
7
years of professional experience
Work History
Server/ Bartender
Village Walk Cafe
Sarasota, FL
10.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Dealt with and executed conflict between both customers and staff.
Front Desk Receptionist
LA Fitness
Orlando, FL
12.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Politely answered the phones and spoke to guests accordingly to help them with their questions, inquiries and requests.
Private Nanny
Various Employers
Orlando, FL
08.2020 - 05.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Hostess / Server
The Hub Baja Grill
Sarasota, FL
08.2017 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor Of Business Administration - Integrated Business
University of Central Florida
Orlando, FL05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Front Desk Receptionist
LA Fitness
12.2022 - 06.2023
Private Nanny
Various Employers
08.2020 - 05.2023
Server/ Bartender
Village Walk Cafe
10.2018 - Current
Hostess / Server
The Hub Baja Grill
08.2017 - 09.2022
Bachelor Of Business Administration - Integrated Business
University of Central Florida