Olivia Croom
Wilmington,NC
Summary
Public health student with proven academic success and dedication to professional growth in the field. Demonstrated ability in customer service and effective communication, enhancing team collaboration. Experience in diverse roles contributing to a well-rounded skill set.
Overview
3
3
years of professional experience
Work History
Shift Leader & Assistant Manager
The Crazy Mason
Wilmington, NC
03.2025 - Current
- Trained new employees on customer service standards and shift operations.
- Resolved customer inquiries and complaints to improve guest satisfaction.
- Managed inventory levels, ensuring timely stock replenishment to support operational needs.
- Maintained cleanliness and organization of workspaces and equipment.
Guest Services Cashier
Target
Wilson, North Carolina
03.2024 - 08.2024
- Processed customer transactions accurately and efficiently at checkout.
- Managed cash and electronic payments, ensuring secure transactions.
- Facilitated returns and exchanges in compliance with company policies.
- Welcomed customers with professionalism, fostering a friendly shopping environment.
- Addressed customer complaints promptly, contributing to increased satisfaction.
Bakery Assistant
Treat Yo' Self Bakery
Wilson, NC
03.2023 - 08.2023
- Prepared various baked goods according to established recipes and techniques.
- Maintained cleanliness and organization of bakery workspace to ensure safety and efficiency.
- Provided friendly customer service by accurately answering customer inquiries and processing orders.
- Operated POS system to accurately process bakery sales transactions, ensuring smooth checkout experiences.
Education
Bachelor of Science - Public Health, Global
University of North Carolina Wilmington
Wilmington, NC05-2027
High School Diploma -
Wilson Early College Academy
Wilson, NC05-2020
Associate of Science -
Wilson Community College
Wilson, NC05-2020
Skills
- Inventory management
- Cash handling
- Employee training
- Time management skills
- Team collaboration
- Effective communication
- Customer service
Timeline
Shift Leader & Assistant Manager
The Crazy Mason
03.2025 - Current
Guest Services Cashier
Target
03.2024 - 08.2024
Bakery Assistant
Treat Yo' Self Bakery
03.2023 - 08.2023
Bachelor of Science - Public Health, Global
University of North Carolina Wilmington
High School Diploma -
Wilson Early College Academy
Associate of Science -
Wilson Community College