Olivia Cuevas
Clifton,TX
Summary
Motivated and dependable Shift Lead and Trainer with experience leading, training, and supporting team members in a fast-paced environment. Skilled in patient communication, coaching, problem-solving, following established procedures, and creating a positive and supportive environment. Experienced in adapting training and communication to help individuals learn new skills and succeed.
Overview
2
2
years of professional experience
Work History
Shift Lead / Trainer
7 Brew
Bellmead
09.2024 - Current
- Lead and support team members in a fast-paced, high-volume environment while maintaining a positive and encouraging workplace.
- Train new team members on company procedures, customer service expectations, safety practices, and daily responsibilities.
- Provide clear, patient, and constructive guidance to help team members learn new skills and improve their performance.
- Adapt communication and training approaches based on individual needs and different learning styles.
- Build positive relationships with team members through active listening, encouragement, and respectful communication.
- Remain calm and professional when handling stressful situations, unexpected challenges, and competing priorities.
- Monitor team performance and provide consistent coaching and feedback to reinforce company expectations and procedures.
- Enforce company policies and procedures consistently while maintaining professionalism and respect.
- Demonstrate reliability, accountability, attention to detail, and strong time-management skills while balancing leadership responsibilities with daily operations.
- Maintain a clean and organized work environment while consistently following safety standards.
Education
High School Diploma -
Clifton High School
Clifton, TX05.2021
Skills
- Team Leadership & Training
- Patient & Supportive Communication
- Coaching & Skill Development
- Active Listening
- Adaptability
- Problem Solving
- Team Collaboration
- Following Procedures & Protocols
- Attention to Detail
- Conflict Resolution
- Time Management
- Positive & Encouraging Environment
- Working in Fast-Paced Environments
- Building Positive Relationships
Timeline
Shift Lead / Trainer
7 Brew
09.2024 - Current
High School Diploma -
Clifton High School