Olivia Curran
Columbus
Summary
Empathetic and detail-oriented Patient Care Representative with a Bachelor of Fine Arts and experience leading patient support operations in a fast-paced pharmacy environment. Known for exceptional communication skills, a compassionate approach to patient care, and the ability to guide teams through efficient, compliant healthcare service delivery. Skilled in Microsoft Office and committed to supporting healthcare teams and enhancing patient experiences.
Overview
3
3
years of professional experience
Work History
Patient Care Representative
Gifthealth Pharmacy
01.2024 - Current
- Lead all prior authorization efforts and insurance billing processes, ensuring timely medication access and compliance for patients.
- Collaborate with long-term care facilities and contact patients directly to support adherence to medical therapies.
- Track shipments and conduct follow-ups to confirm medication delivery and promote proper usage and treatment outcomes.
Pharmacy Technician
Wallgreens Pharmacy
07.2022 - 12.2023
- Prepare and dispense prescription medications under pharmacist supervision, ensuring accuracy and regulatory compliance.
- Manage inventory, restock supplies, and maintain clean, organized workstations to support pharmacy efficiency.
- Assist patients by answering questions, processing insurance claims, and ensuring timely prescription fulfillment.
Pharmacy Technician
Wallgreens Pharmacy
07.2022 - 12.2023
- Verify prescription information and dosage instructions to ensure patient safety and prescription accuracy.
- Support pharmacists in compounding medications and preparing sterile products in accordance with safety standards.
- Maintain patient confidentiality and uphold HIPAA regulations during all pharmacy interactions and documentation.
Education
Bachelor of Fine Arts -
Otterbein University
01.2022
Skills
- Medication Knowledge & Accuracy
- Empathetic Patient Communication
- Insurance Navigation & Authorization
- Attention to Detail & Reliability
Hobbies and Interests
- Pursuing a career in fiction writing, editing, and publishing; actively developing a novel manuscript while honing skills in storytelling, content editing, and literary market research.
- Member of Otterbein Wind Ensemble. Participated in collaborative performances requiring discipline, coordination, and emotional sensitivity; developed strong listening, timing, and teamwork skills in a structured, high-performance setting.
- Volunteer at local food pantry assisting in organizing, packaging, and distributing food to individuals and families in need, demonstrating reliability, compassion, and teamwork in a fast-paced environment.
Capstone Project
Selected for a competitive college writing project requiring a 3.5+ GPA, faculty interview, and demonstrated excellence in writing. Collaborated one-on-one with a professor to develop and refine a novel manuscript, gaining hands-on experience in advanced storytelling, editing, and revision techniques. Program designed to accelerate growth as a writer and editor through intensive mentorship and project development.
Timeline
Patient Care Representative
Gifthealth Pharmacy
01.2024 - Current
Pharmacy Technician
Wallgreens Pharmacy
07.2022 - 12.2023
Pharmacy Technician
Wallgreens Pharmacy
07.2022 - 12.2023
Bachelor of Fine Arts -
Otterbein University
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