Olivia D'Alessio
Morrisville,PA
Summary
Detail-oriented worker with 6 years of customer service experience, both face to face and via telephone. Friendly, personable, and works well in team settings. Prior experience working with children as a caregiver and tutor. College major focused on excellence in language skills, attention to detail, and communication.
Overview
2027
2027
years of professional experience
Work History
Bakery Clerk
Giant Food Stores
Langhorne, Pennsylvania
01.2025 - Current
- Assisted customers with product selection and inquiries in bakery department.
- Prepared and displayed baked goods according to company standards.
- Maintained cleanliness and organization of bakery workstations and displays.
- Operated bakery equipment, ensuring proper usage and safety protocols.
- Restocked inventory items to ensure customer availability.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed food safety guidelines when handling and storing baked products.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
Giant Direct Clerk
Giant Food Stores
Langhorne, Pennsylvania
08.2021 - 12.2024
- Resolved customer complaints promptly and professionally when necessary.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Communicated any discrepancies between customer orders and what was picked up to management.
Shop From Home Clerk
ShopRite
Yardley, Pennsylvania
2019 - 03.2020
- Packaged orders efficiently to ensure timely delivery to customers.
- Adhered to safety protocols while handling food products and equipment.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Resolved customer complaints promptly and professionally when necessary.
- Communicated any discrepancies between customer orders and what was picked up to management.
Babysitter and Tutor
Private Residence
Yardley, Pennsylvania
2018 - 2019
- Oversaw the care of children ages 5-13 in home setting
- Tutored English composition and reading comprehension at a middle school level one on one
Education
Associate of Arts - English
Bucks County Community College
Newtown, PA05-2026
Skills
- Customer service
- Communication skills
- Team collaboration
- Visual merchandising
- Attention to detail
- Customer satisfaction
- Telephone etiquette
- Quality assurance
- Verbal and written communication
- Childcare
- Tutoring Skills
Timeline
Bakery Clerk
Giant Food Stores
01.2025 - Current
Giant Direct Clerk
Giant Food Stores
08.2021 - 12.2024
Shop From Home Clerk
ShopRite
2019 - 03.2020
Babysitter and Tutor
Private Residence
2018 - 2019
Associate of Arts - English
Bucks County Community College