Olivia Damour
Macon,GA
Summary
Recent graduate with 7 Years of experience across multiple levels of claims handling with a successful history managing high caseloads in fast-paced environments while valuing excellent customer service.
Looking for a long-term position with a growth-oriented company.
Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements.
Offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Representative
GEICO
Macon
05.2017 - 10.2023
- Obtained and possess a Georgia Insurance License.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Investigated single and complex motor vehicle accidents, commercial claims, and bodily injury claims.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
- I have experience performing in a high volume environment while remaining Professional, polite and courteous.
Crew Member
Chick-fil-A Restaurants
Macon
06.2014 - 05.2017
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained an organized work area to ensure efficient operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Organized and restocked supplies to support operations and team productivity.
Education
Associate of Science - Business Administration
Georgia Military College - Milledgeville
Milledgeville, GA06-2024
High School Diploma -
Jones County High School
Gray, GA05.2014
Skills
- Customer Service
- Communication
- Time Management
- Computer Literacy
- Database Management
- Policy Knowledge
- Team Collaboration
- Conflict Resolution
- Decision-Making
- Microsoft Office
Certification
- Georgia Insurance License - 2017
Affiliations
- Volunteer Work - 2024
Timeline
Claims Representative
GEICO
05.2017 - 10.2023
Crew Member
Chick-fil-A Restaurants
06.2014 - 05.2017
Associate of Science - Business Administration
Georgia Military College - Milledgeville
High School Diploma -
Jones County High School
Similar Profiles
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Joletha GoodmanJoletha Goodman
Business Developer at GEICOBusiness Developer at GEICO
Austin LongAustin Long
Customer Service Agent at GEICOCustomer Service Agent at GEICO
Shakendra ByrdShakendra Byrd
Internet Claims Specialist II at GEICOInternet Claims Specialist II at GEICO
Donnovan DiazDonnovan Diaz
Customer Support Specialist at Eagleview TechnologiesCustomer Support Specialist at Eagleview Technologies