Olivia Daugherty
Bloomington,IN
Overview
4
4
years of professional experience
Work History
Server/Bartender
Outback Steakhouse
08.2019 - Current
- Cultivated warm relationships with regular customers.
- Delivered friendly customer service by establishing professional connections with guests
- Trained new employees on company's expectations and demonstrated proper techniques to help build the team's overall skills and capabilities
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess
Oaken Barrel Brewing Company
08.2017 - 01.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Sociology
Indiana University Bloomington
Bloomington, IN05.2022
Leadership Experience
Indiana Student Government Representative
- Representative of the College of Arts and Sciences.
- Ensured the voice of the students was heard through my vote.
- Attended weekly meetings.
- Communicated and worked with fellow representatives.
Volunteering Experience
-Volunteered for 60+ hours at the Shalom Community Center.
-Worked in the kitchen and ensured the people without homes that were their for a meal were taken care of.
Timeline
Server/Bartender
Outback Steakhouse
08.2019 - Current
Hostess
Oaken Barrel Brewing Company
08.2017 - 01.2019
Bachelor of Arts - Sociology
Indiana University Bloomington