Robert Entzel
Missoula,MT
Summary
With a proven track record at Famous Daves and Missoula Motors, I excel in high-volume environments, delivering exceptional customer service and mastering POS systems. Renowned for a strong work ethic and professional demeanor, I adeptly handle customer complaints, ensuring satisfaction. My experience spans from bartending to HVAC installation, showcasing versatile technical and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Texas Roadhouse
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Bartender
Famous Daves BBQ
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
HVAC Installer
Comfort Systems USA, Temp Right
09.2019 - 09.2021
- Installed components to improve HVAC system performance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Worked overtime, holidays and weekends to accommodate company needs.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
Sales Professional
Missoula Motors
09.2015 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Big Sky High School
Missoula, MTSkills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- High-volume experience
- Reliable and responsible
- Conflict and complaint resolution
Timeline
Server/Bartender
Texas Roadhouse
11.2023 - Current
Bartender
Famous Daves BBQ
09.2021 - Current
HVAC Installer
Comfort Systems USA, Temp Right
09.2019 - 09.2021
Sales Professional
Missoula Motors
09.2015 - 09.2019
Big Sky High School