Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Deckard

Italy,Tx

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable Customer Service Representative with strong ability to listen attentively, solve problems quickly and efficiently and create high-quality professional relationships with callers. Highly organized, proactive and punctual with team-oriented mentality.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Red Oak Health and Rehabilitation
Red Oak, TX
12.2019 - Current
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Data Entry
  • Assisted Human Resources when needed

Insurance Claims Specialist

State Farm
Richardson, TX
02.2017 - 11.2019
  • Reviewed customer insurance claims to ensure accuracy and completeness of information.
  • Assisted customers in filing new insurance claims and provided status updates on existing ones.
  • Provided guidance to customers regarding their rights and obligations under the insurance policies.
  • Resolved customer complaints related to insurance claim processing.
  • Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.

Technical Support Representative

TeleTech
Ennis, TX
10.2013 - 01.2017
  • Documented all activities related to technical support including processes, updates, changes made.
  • Used remote login tools to assist clients with technical and product questions.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Up-selling products and services

Production Assistant

Hunting-Titan
Milford, TX
03.2012 - 08.2013
  • Production for small explosive manufacturer
  • Maintaining production standards on a daily, weekly and monthly basis
  • Assisting Production Manager as needed for follow up

Packaging Inspector

Dart Container
Waxahachie, TX
01.2009 - 02.2012
  • Inspected products for quality assurance and conformance to customer specifications.
  • Performed visual inspections of finished goods for defects such as tears, cracks, color variations and mislabeling.
  • Notified supervisors or other relevant personnel of test or production issues.

Education

Diploma -

Ennis High School
Ennis, TX
05-2008

Skills

  • Client and vendor relations
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Data analysis
  • Issue resolution
  • Excellent communication abilities
  • Strong code of ethics
  • Proficient in MS, Excel and PowerPoint
  • Customer Service
  • Time management and organizational skills

Timeline

Administrative Assistant

Red Oak Health and Rehabilitation
12.2019 - Current

Insurance Claims Specialist

State Farm
02.2017 - 11.2019

Technical Support Representative

TeleTech
10.2013 - 01.2017

Production Assistant

Hunting-Titan
03.2012 - 08.2013

Packaging Inspector

Dart Container
01.2009 - 02.2012

Diploma -

Ennis High School

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Olivia Deckard