OLIVIA DE LA CRUZ
Greeley
Summary
Dependable and motivated professional with strong communication, organization, and time management skills. Experienced in delivering excellent customer service, managing multiple tasks efficiently, and supporting team success. Quick to learn, adaptable to new environments, and committed to producing quality work. Eager to grow professionally and contribute to a positive and productive workplace.
Overview
4
4
years of professional experience
Work History
Task Associate
Ulta Beauty
Greeley, Colorado
04.2023 - Current
- Demonstrated strong multitasking skills while maintaining a high standard of work in a fast-paced retail environment
- Delivered excellent customer service and contributed to achieving daily and weekly store performance goals
- Successfully worked both independently and collaboratively as part of a team to support overall store operations
- Cross-trained in multiple key areas, including register, online pickup, Happy Returns, tasking, and sales support
- Quickly adapted to new procedures and followed company expectations closely, including updated M.I.A. requirements
- Assisted in training and supporting new team members to ensure smooth onboarding and team success
- Trusted to complete multiple additional overnight shifts at different stores based on reliability and strong performance
- Consistently supported management and coworkers by working efficiently and contributing to a productive work environment
Guest Services Representative
City of Greeley Rodarte Community Center
Greeley, Colorado
08.2022 - 02.2023
- Delivered exceptional customer service by answering phones, assisting with guest inquiries, and providing accurate information
- Accurately processed payments and handled front desk transactions in a professional and efficient manner
- Directed calls to appropriate staff members and ensured smooth communication across departments
- Welcomed and checked in guests with a friendly, enthusiastic, and professional attitude
- Resolved customer complaints effectively to ensure satisfaction and improve overall guest experience and retention
- Oversaw daily operations of recreational facilities while maintaining a safe, organized, and inclusive environment
- Promoted a positive and welcoming atmosphere for children, families, and guests
- Educated guests on local events, activities, and available options to enhance their overall experience
Education
High School Diploma -
Jefferson High School
Greeley, Colorado12-2022
Skills
- Problem solving
- Reliable
- Able to work independently and part of a team
- People-oriented
- Social integration
- Great communications skills
- Able to multitask
- Excellent customer service skills
- Ability to take action
Interests
Travel, Arts and crafts, Animals, Outdoor activities
Timeline
Task Associate
Ulta Beauty
04.2023 - Current
Guest Services Representative
City of Greeley Rodarte Community Center
08.2022 - 02.2023
High School Diploma -
Jefferson High School