Olivia Diehl

• Developed and delivered engaging sales pitches to convey product benefits pertained to each client.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Worked diligently on my feet, both literally and figuratively, to gain new leads at trade shows and conventions, improving our clientele and network reach.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations, to answer customer questions about products and services, and promoted key items.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Cook/Prep

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Communicated closely with servers to fully understand special orders for customers, while also paying attention to get orders out in the most timely manner
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process and to streamline a smooth close that night and open the next shift.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Suggested actionable improvements to conduct smooth training procedures.
• Identified inefficiencies leading to improved productivity.
• Utilized my downtime wisely to prepare for the day.

Bartender/ Server

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
• Cultivated warm relationships with regular customers.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff- keeping the bar & dining room clean and presentable.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations..
• Served high customer volumes during special events, nights, and weekends- simultaneously minding customer, team, and business needs while avoiding unnecessary delays or errors.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Consistently lifted materials weighing as much as 75 pounds.
• Confirmed accuracy, quality and quantity of materials received and listed on BOL.
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
• Collaborated with various departments to manage inventory stock and timely delivery of orders and avoid delays.
• Learned the basics of packaging and mailing procedures in a warehouse
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Checked packages and merchandise for damage and notified vendors.

Traveling Sales Rep

• Was entrusted to take my skills to a Trade Show to exhibit products
• Prepared an eye-catching booth with the help of colleagues
• Enhanced my confidence and ability to make pitches to customers and to counsel them through possible concerns

• Worked in every position available at the entry level: Cashier, cook, line prep, back cash, and assembling orders
• Developed the basics of customer service
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Adjusted to the natures of a fast-paced high-pressure work environment
• Prepared products following restaurant, health, and safety standards and procedures.