Olivia Dodds
Hayden,United States
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Longhorn Steakhouse
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Host
Cracker Barrel
04.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Answered customer questions about hours, seating, and menu information.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Cashier
McDonald's
11.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Hayden High School
Hayden, Al05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Longhorn Steakhouse
05.2023 - Current
Host
Cracker Barrel
04.2022 - 05.2023
Cashier
McDonald's
11.2021 - 04.2022
High School Diploma -
Hayden High School
Similar Profiles
Ewan PerezEwan Perez
Host/To-go Specialist/Server at Longhorn SteakhouseHost/To-go Specialist/Server at Longhorn Steakhouse
Isabel NorrisIsabel Norris
Host , To-Go Server , Certified Trainer at Longhorn SteakhouseHost , To-Go Server , Certified Trainer at Longhorn Steakhouse
Chance FussellChance Fussell
Bar Manager at Longhorn SteakhouseBar Manager at Longhorn Steakhouse