Olivia Dowd

Greet and work with patients to schedule appointments, as well as answer business and patient queries. Use Quickbooks to compile end of day reports, collect debt and take payments. Order office supplies and set up appointments or meetings, with office staff or patients. File and upkeep of private, sensitive documents according to state law. Run errands as needed. Correspond with pharmacy staff to call in prescriptions.

• Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
• Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.

• Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
• Managed student appointments for academic advising, streamlining scheduling processes and reducing wait times.
• Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
• Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
• Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
• Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.