Olivia Dowland

SUBWAY®Restaurants

09.2021 - Current

Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
Increased sales through upselling techniques and suggesting popular menu items to customers.
Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
Maintained consistency in product quality by regularly reviewing company standards and implementing necessary adjustments in sandwich preparation techniques.
Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
Provided exceptional customer service by promptly addressing guest concerns, resulting in increased repeat business.
Maximized profitability through diligent portion control and accurate measurement of ingredients for each order.
Ensured food safety compliance by strictly adhering to sanitation and cleanliness guidelines in all aspects of sandwich preparation and handling.
Demonstrated adaptability by cross-training in various roles within the store to ensure adequate coverage during staff absences or high-volume periods.

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