Olivia Draper
Martinsville,VA
Summary
Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Specialist
Young Williams
06.2023 - 02.2024
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Identified areas for improvement through rigorous testing and analysis of existing systems.
EKG Monitor Technician
Carilion Clinic
10.2021 - 05.2023
- Maintained detailed records of all monitored EKG data, supporting clinical decision-making processes.
- Ensured compliance with hospital protocols by consistently following established guidelines for EKG monitoring procedures.
- Enhanced patient care by accurately monitoring and interpreting EKG data.
- Collaborated with nursing staff to provide comprehensive patient care during cardiac events.
Sales Associate
TJX Marshalls
03.2021 - 10.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Phlebotomy
Virginia Western Community College
Roanoke, VA05.2024
High School Diploma -
Martinsville High School
Martinsville, VA05.2021
Skills
- Expert Troubleshooting
- Incident Management
- Customer Education
- Technical Support
- Requirements Gathering
Certification
- Future Certified Phlebotomist- I have finished my phlebotomy program at Virginia Western Community College and will soon be receiving my certificate. I have also scheduled my ASCP Phlebotomy Certification exam for mid May. I have completed 100 hours of clinicals and 140 successful draws.
Timeline
Application Specialist
Young Williams
06.2023 - 02.2024
EKG Monitor Technician
Carilion Clinic
10.2021 - 05.2023
Sales Associate
TJX Marshalls
03.2021 - 10.2021
Phlebotomy
Virginia Western Community College
High School Diploma -
Martinsville High School
- Future Certified Phlebotomist- I have finished my phlebotomy program at Virginia Western Community College and will soon be receiving my certificate. I have also scheduled my ASCP Phlebotomy Certification exam for mid May. I have completed 100 hours of clinicals and 140 successful draws.
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