Ervin Drwal
Chicago,IL
Overview
8
8
years of professional experience
Work History
Server
Elly's Pancake House
Norridge, IL
08.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
Server
Red Lobster
Norridge , IL
04.2019 - 07.2020
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Phone Operator
P&K Research
CHICAGO, IL
03.2016 - 05.2018
- Provided customer service support for customers with questions or technical issues.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Completed connections between callers, departments and professionals.
Education
Associate of Arts - Business
City Colleges of Chicago - Wilbur Wright College
Chicago, IL12-2022
Some College (No Degree) - Business
University of Illinois At Urbana-Champaign
Champaign, IL08-2014
Skills
- Service Prioritization
- Exceptional Customer Service
- Strong Work Ethic
- Food Safety Understanding
Languages
Native English Speaker
Bilingual in Polish
Timeline
Server
Elly's Pancake House
08.2023 - Current
Server
Red Lobster
04.2019 - 07.2020
Phone Operator
P&K Research
03.2016 - 05.2018
Associate of Arts - Business
City Colleges of Chicago - Wilbur Wright College
Some College (No Degree) - Business
University of Illinois At Urbana-Champaign