Overview
Work History
Education
Skills
Languages
Timeline
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Ervin Drwal

Chicago,IL

Overview

8
8
years of professional experience

Work History

Server

Elly's Pancake House
Norridge, IL
08.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Assisted in training new servers.

Server

Red Lobster
Norridge , IL
04.2019 - 07.2020
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Phone Operator

P&K Research
CHICAGO, IL
03.2016 - 05.2018
  • Provided customer service support for customers with questions or technical issues.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Completed connections between callers, departments and professionals.

Education

Associate of Arts - Business

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
12-2022

Some College (No Degree) - Business

University of Illinois At Urbana-Champaign
Champaign, IL
08-2014

Skills

  • Service Prioritization
  • Exceptional Customer Service
  • Strong Work Ethic
  • Food Safety Understanding

Languages

Native English Speaker

Bilingual in Polish

Timeline

Server

Elly's Pancake House
08.2023 - Current

Server

Red Lobster
04.2019 - 07.2020

Phone Operator

P&K Research
03.2016 - 05.2018

Associate of Arts - Business

City Colleges of Chicago - Wilbur Wright College

Some College (No Degree) - Business

University of Illinois At Urbana-Champaign

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Ervin Drwal