OLIVIA EASTERLING

• Specialized in providing empathetic, attentive, and culturally sensitive services to active military patients.
• Skillfully managed an increased caseload of 30-35 patients weekly, demonstrating advanced clinical competence and the ability to handle complex therapeutic scenarios within a military context.
• Successfully maintained high attendance and retention rates by formulating and executing personalized treatment plans to address psychosocial, emotional, and familial dynamics unique to military life.
• Employ a variety of psychotherapeutic modalities to promote self-awareness, emotional regulation, and adaptive coping strategies, with a special emphasis on fostering strong therapeutic alliances and delivering client-centered care.
• Implement comprehensive DBT interventions to facilitate patients' acquisition of coping skills and emotional.

Internship/Practicum, 09/2023 - 06/2024

• Succeed in delivering client-focused support, enhancing their therapy experience by creating a supportive and understanding environment.
• Initiated clinical practice managing and engaging a caseload of 16-20 patients per week.
• Demonstrated an early aptitude for creating impactful treatment plans, showing sensitivity to intricate psychosocial and familial dynamics that affect military service members and their families.
• Developed practical skills in interpersonal communication, conflict resolution, and emotional support.
• Built foundational knowledge and techniques for incorporating DBT skills into therapy sessions aiding in the personal development and psychological well-being of patients.

• Conducted individual and couples therapy, applying evidence-based treatment approaches to enhance client outcomes.
• Assessed client needs, developed tailored treatment plans, and adjusted goals based on ongoing clinical progress.
• Documented sessions, diagnoses, and interventions, ensuring compliance with mental health regulations and maintaining accurate client records.
• Documented sessions, diagnoses, and interventions in compliance with mental health regulations.

• Fostered positive organizational climate through efficient HR processes and event coordination, supporting employee mental well-being.
• Strengthened data integrity and confidentiality in HRIS systems to safeguard employee information.
• Coordinated special events such as benefits enrollment, employee recognition, parties, and retirements to enhance employee engagement.

• In a leadership role on the executive team, partnered seamlessly with the COO to supervise daily operations. Directed the full cycle of recruitment for managers and sales staff, hiring annually 12+ managers and 300+ staff nationwide. Fostered a thriving work environment that propelled teamwork, communication, and professional growth.
• Led operational compliance and conflict resolution efforts, skills applicable to navigating the complexities of therapy practices and ensuring adherence to legal and ethical standards.
• Ensured operational compliance at public venues nationwide, aligning practices with local and state regulations.
• Negotiated venue contracts, managing timelines and protocols while fostering strong relationships with local teams.
• Resolved facility conflicts and challenges through site visits, driving operational excellence across locations.
• Resolved conflicts and challenges at each facility, travelling for site visits to ensure operational excellence.

• Coordinated logistics for load-in and load-out, oversaw merchandise sales and inventory control, ensuring Disney's high standards of guest service were consistently met.
• Recruited and trained part-time staff, fostering strong relationships with temporary staffing agencies to ensure staffing needs were met efficiently.
• Directed the recruitment and training of part-time staff and managed relationships with temporary staffing agencies.
• Communicated effectively with internal and external stakeholders, maintaining a positive attitude and proactive approach to enhance collaboration.

• Managed renowned shows including Lerner and Lowe’s My Fair Lady, Dolly Parton’s 9 to 5: The Musical, and Lin-Manuel Miranda’s In the Heights.
• Acted as the primary liaison between the venue and production to negotiate contracts and clarify regulations.
• Oversaw hiring, training, and management of staff to deliver exceptional guest service and operational excellence.
• Managed reporting, order and inventory control, scheduling, and theatre settlements to maintain operational efficiency and accuracy.

• Coordinated large-scale events and managed program operations, enhancing engagement of board members, volunteers, and paid staff.
• Played a pivotal role in six successful “Race for the Cure” events, raising over $5.2 million and attracting over 185,000 participants from Arkansas. This success placed the events among the top 10 in the country each year.
• Developed volunteer training programs with Executive Director, overseeing 100+ volunteers and increasing retention rates.
• Managed event timelines and budgets while processing sponsorship packets, contracts, and benefits disbursement efficiently.

School of Education and Behavioral Sciences