Olivia Espenship
Jacksonville Beach
Summary
Highly skilled in customer service with valuable experience as a waiter, able to manage high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Sliders Oyster Bar
Atlantic Beach
05.2024 - Current
- Engage with customers positively to deliver exceptional dining experiences.
- Handle multiple tasks simultaneously, such as taking orders, clearing tables, running alcoholic drinks from the bar, etc., all at the same time.
- Know the strengths of working with other staff members.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
Shift Leader
Pelicans Snowballs
Jacksonville Beach
04.2021 - 08.2023
- Count the register at the end of the night.
- I worked at multiple locations when needed.
- Effectively open and close the store alone.
- Train new individuals who are hired.
- Take orders and make them while handling lines of up to fifty people.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL05-2027
Skills
- Research methods
- Data analysis
- Conflict resolution
- Time management
- Reliability
- Organizational skills
- Criminal justice
- Critical thinking
- Customer service
Affiliations
- Alpha Delta Pi Sorority
- Jewish Women of ADPi
- Active: Pilates, walking, cycling.
Accomplishments
- FSU Dean's List 2x
Timeline
Server
Sliders Oyster Bar
05.2024 - Current
Shift Leader
Pelicans Snowballs
04.2021 - 08.2023
Bachelor of Science - Criminology
Florida State University
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