Olivia Evans Ralph

On-Air Scheduling Coordinator

NBCUniversal

05.2022 - Current

Supported and executed technical and product-adjacent initiatives within NBCUniversal’s broadcast and distribution ecosystem, partnering closely with product, engineering, and operations teams.
Worked under guidance of Product Owner through a year-long mentorship, supporting product planning, execution, and delivery of enterprise initiatives.
Collaborated with cross-functional teams including Product, Engineering, Program Management, Scrum, and Operations to scope, develop, and implement solutions.
Translated stakeholder and operational needs into clear, actionable requirements and documentation to support engineering work.
Supported product testing, validation, and demos to ensure functionality, accuracy, and performance prior to and during rollout.
Applied Agile and product best practices learned through internal NBC programs and LinkedIn Learning directly into live initiatives.
Partnered with product, technical, and operational teams across NBC to support delivery and adoption of new solutions.
Supported the TLL product initiative, contributing to requirements documentation, coordination, and execution across cross-functional stakeholders.
Played a key role in the successful cutover of 12+ networks, ensuring operational continuity, adoption, and issue resolution during live transitions.
Continue to support ongoing TLL rollout and enhancements as the initiative scales.
Managed scheduling operations across 30+ networks, reducing last-minute conflicts by 70% and improving scheduling accuracy by 30%.
Identified inefficiencies and proposed workflow improvements now operating at 99% efficiency, supporting automation and future AI use cases.
Led digitization of team manuals and operational data, improving accessibility, standardization, and readiness for AI-driven tooling.
Designed SOPs and training programs, accelerating onboarding by 30% and improving operational consistency.
Acted as a primary liaison between on-air operations, commercial operations, programming, and product teams.
Initiated and led cross-team Lunch & Learn sessions to foster collaboration, relationship-building, and exposure to product roles, technical skills, and organizational processes.
Facilitated discussions across product, engineering, and operational teams to reduce silos and encourage shared understanding.
Designed recurring forums to support knowledge transfer, alignment, and collaboration without formal authority.