Olivia Fernandez
Valley Springs,CA
Summary
Dynamic and results-driven professional with a proven track record at Sierra Ridge Cosmetic Surgery, excelling in customer service and sensitive data safeguarding. Recognized for establishing trust-based relationships and ensuring accuracy in financial transactions, while delivering compassionate support in high-pressure environments. Adept at multitasking and maintaining organization to enhance service experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Sierra Ridge Cosmetic Surgery
Jackson, CA
10.2023 - Current
- Ensured an inviting atmosphere by warmly greeting all guests.
- Handled incoming calls with professionalism.
- Ensured accuracy in processing cash and credit payments.
- Addressed and settled customer disputes swiftly.
- Oversaw inventory levels ensuring timely resupply.
- Established trust-based relationships with customers to promote positive service experiences.
- Delivered typing, word processing, and clerical support.
Volunteer
Diebold Funeral Home
San Andreas, CA
10.2023 - 05.2024
- Adhered to strict confidentiality standards when handling sensitive information about a client's loved ones
- Provided compassionate and understanding support to families during their time of grief
- Cleaned funeral home parlors and chapels
- Obtained doctor's signatures on death certificates and completed other paperwork
- Assisted with embalming, dressing, cosmeticizing and casketing of the deceased
- Assisted embalmers in preparing bodies for viewing or burial ceremonies in accordance with established protocols
Education
Diploma -
Calaveras High School
San Andreas, Ca07.2024
Some College (No Degree) - Elementary Education Major
Columbia College
Sonora, CaSkills
- Professionalism
- Customer service
- Attention to Detail
- Adaptability
- Sensitive Data Safeguarding
- Team collaboration
- Compassionate support
- Organization skills
- Time management
- Multitasking and prioritization
Certification
- Basic Life Support/ CPR
- First Aid
Languages
- English
- Biliteracy in Spanish
References
References available upon request.
Timeline
Receptionist
Sierra Ridge Cosmetic Surgery
10.2023 - Current
Volunteer
Diebold Funeral Home
10.2023 - 05.2024
Diploma -
Calaveras High School
Some College (No Degree) - Elementary Education Major
Columbia College
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