Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Affiliations
Timeline
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Olivia Finger

San Marcos

Summary

Dynamic professional with a proven track record at Wildfire, excelling in sales and customer service. Leveraging exceptional communication and multitasking skills, I consistently enhance client experiences and drive revenue growth through personalized service and strategic upselling. Committed to fostering loyalty and satisfaction in high-pressure environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bottle Server/Bartender

Wildfire
San Marcos
10.2024 - Current
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty, and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously, without sacrificing quality of service.
  • Enhanced customer experience by providing exceptional bottle service, and attending to customers' needs promptly.
  • Handled high-pressure situations with poise, maintaining professionalism during peak hours, or special events.
  • Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
  • Maintained clean and organized bar area.

Housing Ambassador

Texas State University
San Marcos
01.2024 - 08.2024
  • Communicated effectively with diverse populations of residents, while maintaining sensitivity to the unique needs of each individual.
  • Monitored common areas regularly to identify safety hazards or cleanliness issues needing attention from maintenance staff.
  • Assisted housing applicants with paperwork completion, ensuring accurate submissions for timely processing.
  • Acted as a liaison between property management and residents, facilitating open communication channels for prompt issue resolution.
  • Enhanced tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Educated tenants on available resources, such as financial assistance programs or social services, enhancing their quality of life.
  • I gave daily dorm tours during the school year, as well as dorm tours during new student orientation.
  • Managed move-out processes efficiently while inspecting vacated units for potential damages or maintenance needs prior to re-leasing activities commencing.

Lifeguard

Bellaire Family Aquatic Center
Houston
06.2022 - 08.2023
  • Learned and maintained proficiency in first responder skills, such as First Aid and CPR, to offer individuals in distress optimal support.
  • Ensured the swimmer's safety by vigilantly monitoring the pool area and enforcing the rules.
  • Monitored the safety of guests in and around the swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from the lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy, and resolving issues promptly.
  • Observed weather and water conditions, and alerted visitors to potential dangers and storms.
  • Scanned main areas to monitor for any safety risks.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels, and other water chemistry.

Education

Undergraduate - Public Relations

Texas State University
San Marcos, TX
05-2027

High School Diploma -

Bellaire High School
Houston, TX
06-2023

Skills

  • Stress tolerance
  • Sales prowess
  • Exceptional communication
  • Multitasking proficiency
  • Telephone skills
  • Organization skills
  • Time management
  • Exceptional customer service
  • Effective problem solver
  • Leadership qualities
  • Communication strategies
  • Team collaboration
  • Promotions and advertising
  • Professionalism

Certification

  • Food handlers/ TABC certification
  • CPR/First Aid certification

Volunteer Work

  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Contributed to improving community infrastructure.
  • Bobcat Build

Affiliations

  • St. Pius X Women's Volleyball player from 2019 to 2021
  • St. Pius X Women's Lacrosse player from 2019 to 2021

Timeline

Bottle Server/Bartender

Wildfire
10.2024 - Current

Housing Ambassador

Texas State University
01.2024 - 08.2024

Lifeguard

Bellaire Family Aquatic Center
06.2022 - 08.2023

Undergraduate - Public Relations

Texas State University

High School Diploma -

Bellaire High School

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Olivia Finger