Olivia Fishwick
Writer
Johnson City,TN
Summary
Astute writer with an outstanding knowledge of the English language, as well as excellent communication skills in writing and public speaking. Possesses a diverse education and a well-traveled background. Intelligent, adaptive, and a team player. Most importantly, has jokes.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Specialist
Home Depot
Prescott Valley, United States
07.2019 - 07.2021
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Film & Camera Assistant & Office Manager
Prescott Media Center
Prescott, AZ
10.2018 - 08.2019
- Participated in pre-production planning such as scheduling, location scouting and equipment rental.
- Assisted in setting up and breaking down of props and fabrications.
- Floated between departments to assess needs and manage small tasks as assigned.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Arts - Creative Writing
Willamette University
Eugene, OR 08.2019 - 07.2021
Bachelor of Arts - English Degree, Magna Cum Laude
Arizona State University
Tempe, AZ 08.2015 - 05.2018
Skills
Excellent written and oral communication
undefinedAdditional Information
Superior knowledge and experience as a team leader
Wide variety of job experience in retail and remote settings
Timeline
Master of Arts - Creative Writing
Willamette University
08.2019 - 07.2021
Customer Service Specialist
Home Depot
07.2019 - 07.2021
Film & Camera Assistant & Office Manager
Prescott Media Center
10.2018 - 08.2019
Bachelor of Arts - English Degree, Magna Cum Laude
Arizona State University
08.2015 - 05.2018
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