Olivia Fite

• Supervised daily front-of-house operations, coaching and mentoring team members to enhance service quality.
• Facilitated cross-departmental communication, promoting positive experiences for team members and guests.
• Facilitate communication across departments to ensure a positive team member and guest experience.
• Recruited, trained, and onboarded five new team members, ensuring a smooth integration into the team.
• Resolved guest concerns and complaints professionally, maintaining high guest satisfaction.
• Maintain cleanliness, organization, and compliance with health and safety standards.
• Monitored inventory of front-of-house supplies and placed orders as needed.
• Monitored inventory of front-of-house supplies and placed orders promptly.

• Trained and mentored new employees on operational procedures and customer service standards, enhancing team effectiveness and guest satisfaction.
• Coordinated logistics for events, ensuring seamless execution from planning to on-site management.
• Managed bar operations, including inventory, ordering, and vendor coordination.
• Developed and maintained relationships with vendors, negotiating contracts to optimize service and costs.
• Trained and mentored new employees on operational procedures and customer service standards.
• Developed and maintained vendor relationships, negotiating contracts to secure favorable service terms and reduce operational costs.

• Cultivated relationships with discharge planners, physicians, nursing facilities, nurses, and social workers to enhance client transition processes.
• Facilitated communication among multidisciplinary teams to ensure comprehensive patient support.
• Coordinated care plans to meet patient needs and optimize outcomes.
• Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
• Completed assessment for program eligibility for Fast Track Home at bedside with client and/or family.
• Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
• Successfully completed any necessary training and/or courses related to the evidence-based Coleman Care Transitions model.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Developed training materials for staff to enhance understanding of care management protocols.
• Selected as a Team Educator to onboard and train four new hires, ensuring successful integration and adherence to company service standards.

• Collaborated with multidisciplinary teams to assess patient needs and develop tailored care strategies.
• Coordinated patient discharge plans to ensure seamless transitions to home or community settings.
• Monitored, evaluated and recorded client progress according to measurable goals described in treatment and care plans.
• Proficient in using MDS.
• Conducted comprehensive assessments of patients' psychosocial needs to enhance recovery outcomes post-discharge.
• Facilitated communication between healthcare providers and families regarding post-discharge instructions and resources.
• Collaborated with community resources to organize discharge plans to minimize future hospitalizations.
• Facilitated care conferences to share staff insights with residents and families, ensuring informed and safe discharge planning.
• Worked with team to comply with ODH requirements for annual survey, achieving deficiency-free rating for department.

• Facilitated patient access through effective appointment scheduling and registration processes.
• Scheduled physician ordered tests in accordance with department guidelines.
• Ensured compliance with healthcare regulations during patient interactions and data entry.
• Streamlined insurance verification processes to enhance operational efficiency.
• Achieved certification in EPIC system to enhance electronic health record management.
• Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
• Collaborated with clinical staff to coordinate care and address patient needs effectively.

• Planned and organized discharges, ensuring accurate transfer of information.
• Coordinated service delivery for residents, ensuring compliance with care plans and regulatory standards.
• Facilitated communication between interdisciplinary teams to enhance resident support and care outcomes.
• Streamlined documentation processes, improving accuracy and efficiency in record-keeping systems.
• Advocated for resident rights, providing guidance on available resources and support services.
• Collaborated with external agencies to coordinate supportive services for clients, ensuring a seamless continuum of care.
• Evaluated resident needs through assessments, tailoring services to improve individual well-being.

Graduated 2016