Olivia Flaherty
Tacoma
Summary
Motivated Business Administration student minoring in Health and Society with a strong interest in community engagement, outreach, and program development. Experienced in customer-facing roles within healthcare settings, with strengths in communication, organization, and collaboration. Brings experience supporting team operations and applying data-informed thinking through academic projects. Seeking to contribute to community-centered initiatives that improve engagement and access.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Pulse Heart Institute
Tacoma, WA
12.2023 - 06.2024
- Coordinated patient scheduling and front-desk operations in a high-volume cardiology clinic
- Served as primary patient contact, providing information and supporting a smooth patient experience
- Collaborated with medical staff to support efficient daily workflow and patient flow
- Maintained accurate patient records and ensured confidentiality of sensitive information
- Managed multiple administrative tasks while maintaining accuracy and professionalism
Barista
Gravity
Des Moines, WA
07.2023 - 09.2023
- Provided customer service in a fast-paced environment while managing multiple orders
- Processed transactions and orders accurately using a point-of-sale (POS) system
- Collaborated with team members to ensure efficient service during peak hours
- Maintained cleanliness and organization while meeting workplace standards
Medical Receptionist
HealthPoint
Federal Way, WA
01.2022 - 08.2022
- Supported patient services in a community-based clinic serving diverse populations
- Assisted patients with scheduling, check-ins, and general inquiries
- Maintained accurate records and supported front office administrative workflows
- Recognized twice as “Front Office Member of the Month” for reliability and teamwork
- Communicated with patients and staff to support efficient daily clinic operations
Education
Bachelor of Arts - Business Administration, Minor in Health and Society
University of Washington
Tacoma, WA06-2027
Associate of Arts -
Tacoma Community College
Tacoma, WA06.2025
No Degree - Undergraduate Coursework
Seattle University
Seattle, WA06.2023
Skills
- Customer service & communication
- Administrative support & scheduling
- Interpersonal skills & teamwork
- Multitasking in fast-paced environments
- Time management & reliability
- Microsoft Word, PowerPoint, Excel (basic)
- Adaptability & problem-solving
- Written communication
Timeline
Medical Receptionist
Pulse Heart Institute
12.2023 - 06.2024
Barista
Gravity
07.2023 - 09.2023
Medical Receptionist
HealthPoint
01.2022 - 08.2022
Bachelor of Arts - Business Administration, Minor in Health and Society
University of Washington
Associate of Arts -
Tacoma Community College
No Degree - Undergraduate Coursework
Seattle University