Olivia Flinn
Richmond,KY
Summary
Diligent telecommunicator with solid background in emergency communication and crisis management. Successfully handled high-pressure situations, ensuring accurate and timely dispatch of emergency services. Demonstrated strong multitasking skills and excellent communication abilities to coordinate responses effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Madison County Fiscal Court
08.2024 - Current
- Ensured efficient emergency call handling via streamlined multi-line phone systems.
- Coordinated timely dispatch of emergency services based on caller needs assessment.
- Maintained accurate records of all incoming calls and service responses.
- Enhanced response coordination by collaborating with law enforcement and fire departments.
- Monitored incident locations and resource availability using computer-aided dispatch (CAD) software.
- Provided critical information to first responders, improving situational awareness during emergencies.
- Communicated critical information to first responders and support agencies promptly.
- Operated multi-line phone systems to manage emergency calls efficiently.
Teacher Aide
Saint Mark Catholic School
05.2023 - 08.2024
- Enhanced student engagement by promoting skill development in pre-k classroom.
- Strengthened classroom community through fostering interpersonal relationships among students.
- Supported students with special needs by providing individualized attention and encouragement.
- Monitored academic progress, delivering feedback to educators for improved student outcomes.
- Collaborated with teachers to develop engaging lesson plans and activities.
- Communicated regularly with parents to foster effective home-school partnerships.
Resident Care Associate
Trilogy Health Services
08.2021 - 12.2021
- Enhanced resident comfort through daily personal care and assistance.
- Developed personalized care plans in collaboration with healthcare teams.
- Maintained safety by implementing effective infection control measures.
- Responded promptly to call lights, ensuring patient safety and comfort.
- Monitored residents' wellbeing, addressing health risks swiftly and effectively.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY12.2023
High School Diploma -
Madison Southern High School
Berea, KY05-2021
Skills
- Emergency management
- Law enforcement procedures
- Call prioritization
- Stress tolerance
- Patient Care
- Typing
- Early Childhood Education
- CPR and first aid
Accomplishments
Achieve proficiency in public safety dispatching by completing the academy training through Kentucky Department of criminal justice training center. Enhanced operational readiness by consistently update, NCIC and powerful certifications.
Certification
- PST - Public Safety Telecommunicator
- Certified Telecommunicator DOCJT October 2024
Timeline
911 Telecommunicator
Madison County Fiscal Court
08.2024 - Current
Teacher Aide
Saint Mark Catholic School
05.2023 - 08.2024
Resident Care Associate
Trilogy Health Services
08.2021 - 12.2021
Bachelor of Science - Psychology
Eastern Kentucky University
High School Diploma -
Madison Southern High School