Owen Motsay
Annapolis,MD
Summary
Results-oriented professional with a strong foundation in sales and customer service at Norseman Defense Services and Killarney House. Proficient in customer relationship management, upselling, and process optimization, with a demonstrated ability to enhance operational efficiency and elevate customer satisfaction. Known for driving revenue growth and fostering lasting client relationships through effective team collaboration and exceptional service delivery.
Overview
2
2
years of professional experience
Work History
Sales Intern |
Norseman Defense Services
Charleston, SC
05.2024 - 08.2024
- Designed and standardized comprehensive artifacts and documentation templates to ensure alignment with NDS requirements, enhancing consistency and compliance across organizational processes.
- Developed and implemented enhancements to the NDS Expertise on Demand tool, leveraging analysis of the existing version to identify and address improvement opportunities.
- Streamlined development and testing environments for the Expertise on Demand tool, improving functionality and efficiency.
Server |
Killarney House
Davidsonville, MD
10.2022 - 09.2023
- Delivered exceptional customer service by accurately taking and processing food and beverage orders, ensuring prompt and efficient delivery to enhance guest satisfaction.
- Collaborated with the kitchen team as an Expo, facilitating seamless communication and coordination between front-of-house and back-of-house operations.
- Generated $500–$1,000 in nightly revenue through effective sales techniques and outstanding customer service.
- Engaged with 50–100 customers per shift, building positive relationships and ensuring a memorable dining experience.
Education
Bachelor of Science - Marketing and Business Development
The Citadel
Charleston, SC12.2025
Skills
- Customer Relationship Management
- Upselling and Revenue Generation
- Team Collaboration and Communication
- Process Coordination and Workflow Optimization
- Conflict Resolution
- Time Management and Multitasking
- Problem-Solving in High-Pressure Environments
- Attention to Detail and Accuracy
Affiliations
Salvation Army – Annapolis, MD | Volunteer
June 2022 – August 2022
- Distributed food to families, maintaining high standards of quality and satisfaction.
- Performed routine landscaping and maintenance tasks to ensure a clean, well-maintained, and visually appealing facility.
- Constructed benches and fences, showcasing craftsmanship and attention to detail to enhance the property’s functionality and aesthetic appeal.
Hope to Home – Charleston, SC | Volunteer
November 2023
- Coordinated and assisted with relocating furniture to the homes of veterans.
- Optimized household layouts by rearranging furniture to maximize space and improve comfort for residents.
Timeline
Sales Intern |
Norseman Defense Services
05.2024 - 08.2024
Server |
Killarney House
10.2022 - 09.2023
Bachelor of Science - Marketing and Business Development
The Citadel
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