Olivia Fox
Everett
Summary
Dynamic and dedicated professional with a proven track record at Quil Ceda Creek Casino, excelling in customer service and fraud detection. Adept at enhancing guest experiences through effective communication and attention to detail, ensuring safety and satisfaction in high-pressure environments. Committed to fostering teamwork and professionalism in every interaction.
Overview
4
4
years of professional experience
Work History
Security Officer
Quil Ceda Creek Casino
Tulalip
05.2023 - Current
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Verified photo IDs and tickets to allow guests passage.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Slot Attendant
Tulalip Bingo
Tulalip
10.2022 - 05.2023
- Promoted loyalty club membership, set up accounts and entered customer information.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Responded promptly to jackpot alarm bells.
- Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
- Greeted customers and provided them with information about the gaming machines.
- Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Enhanced customer loyalty by learning names and preferences.
- Maintained a professional attitude with guests while providing excellent customer service.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
Deli Attendant
Tulalip Bingo
Tulalip
12.2021 - 10.2022
- Rotated stock to ensure quality of product and minimized waste.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Responded to customer questions regarding product availability.
- Answered customer inquiries regarding deli selections or specials available at the time.
- Greeted customers and provided excellent customer service.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Operated cash register accurately to process customer orders.
- Maintained cleanliness of deli area by wiping down counters, sweeping floors, and taking out trash.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
GED -
North Seattle College
Seattle, WA06-2019
Skills
- Customer service
- Team collaboration
- Attention to detail
- Communication skills
- Professional demeanor
- Cash handling
- Hospitality and accommodation
- Professionalism
- Currency exchange
- Verbal communication
- Fraud detection
References
References available upon request.
Timeline
Security Officer
Quil Ceda Creek Casino
05.2023 - Current
Slot Attendant
Tulalip Bingo
10.2022 - 05.2023
Deli Attendant
Tulalip Bingo
12.2021 - 10.2022
GED -
North Seattle College