Olivia Francis
Lebanon,TN
Summary
Dynamic professional with a proven track record at Instacart, enhancing customer satisfaction through meticulous attention to detail and exceptional planning skills. Expert in prioritizing orders and fostering relationships, achieving high efficiency and accuracy. Skilled in customer service and heavy lifting, adept at meeting rigorous deadlines and adapting to new challenges.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Instacart
01.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Manager
Krystal
02.2022 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Intern
Cookeville-Putnam Co. Chamber Of Commerce
11.2016 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma -
Smith County High Schooo
Carthage, TN2016
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Relationship Building
- Flexible Schedule
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Heavy Lifting
- Documentation And Reporting
- Accurate money handling
Timeline
Manager
Krystal
02.2022 - 07.2022
Personal Shopper
Instacart
01.2022 - Current
Intern
Cookeville-Putnam Co. Chamber Of Commerce
11.2016 - 01.2017
Diploma -
Smith County High Schooo