Olivia Frazier
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
One Day At A Time Day Support LLC
10.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
Customer Service Representative
The Office Group
01.2023 - 10.2023
- Sourced suppliers based on price, availability, necessity, quality and logistical expenses
- Collaborated with various internal departments to ensure that they fulfill all customer requests
- Negotiated sale agreements and supply contracts in ways that benefit the company
- Coordinated with shipping agencies and sellers to ensure timely deliveries and oversee the integrity and quality of delivered goods and services
- Authorized payments and managed purchasing expenses with meticulous record-keeping
Bank Teller
First Virginia Financial
09.2021 - 12.2022
- Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identified customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconciled cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
Sales Associate
JC Penny
09.2016 - 04.2020
- Assisted in maintaining a clean and organized product floor and ensuring a customer-friendly environment
- Maintained up-to-date knowledge of products, pricing, and promotions
- Managed purchases and payment transactions using cash registers and related software, and assist customers with returns and exchanges
- Provided customers with purchasing options based on their needs and desires, demonstrating deep knowledge of the merchandise and company
Store Associate
Goodwill
05.2015 - 09.2016
- Provided excellent customer service while attending to customer concerns
- Stocked shelves, cases, and clothing with new or transferred merchandise
- Properly completed customer transactions of payment using cash register and e-machine
Store Associate
Family Dollar Inc.
12.2014 - 02.2015
- Described merchandise and explained use, operation, and care of merchandise to customers
- Computed sales prices, total purchases, and receive and process cash or credit payments
- Greeted customers and ascertain each customer's wants or needs
Education
Apprentice -
Old Dominion Installation
Va Beach, VA02.2025
Medical Office Specialist - Law and Ethics Medical Office Procedures/Filing, Anatomy and Physiology Medical Term I
Trinity University Online
Culver, CA09.2015
Skills
- Familiar in Office Setting
- Anatomy/Medical Terminology
- Medical Office Procedures
- Microsoft Power Point
- Microsoft Excel
- Electronic Billing
- Medical Insurance Forms
- Medical Billing Procedures
- Typing skills 25-35 WPM
- Entry Level Accounting
- Retail Sales
- Complaint resolution
- Account updating
- Scheduling
- Dispute resolution
- Clerical support
- Call center procedures
- Calm demeanor
- Appointment scheduling
- Reading comprehension
- Service upselling
- Active listening
- Quality assurance controls
- Live chat support
Timeline
Customer Service Representative
One Day At A Time Day Support LLC
10.2023 - Current
Customer Service Representative
The Office Group
01.2023 - 10.2023
Bank Teller
First Virginia Financial
09.2021 - 12.2022
Sales Associate
JC Penny
09.2016 - 04.2020
Store Associate
Goodwill
05.2015 - 09.2016
Store Associate
Family Dollar Inc.
12.2014 - 02.2015
Medical Office Specialist - Law and Ethics Medical Office Procedures/Filing, Anatomy and Physiology Medical Term I
Trinity University Online
Apprentice -
Old Dominion Installation
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