Olivia Freesemann
DesMoines
Summary
Seasoned Assistant Store Manager with a proven track record at Eddie Bauer Outlet, excelling in customer service and engagement. Demonstrated expertise in retail operations and staff supervision, enhancing store efficiency and sales through strategic merchandise displays. Skilled in team building and leadership, significantly improving staff performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Eddie Bauer Outlet
2024.01 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Retail Sales Lead
Express Factory Outlet
2022.12 - 2024.01
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
- Contributed to positive work culture by actively participating in team meetings and offering constructive feedback when appropriate.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Crew Member
Culvers Restaurant
2021.09 - 2022.11
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05.2023
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Store Organization
- Customer Relations
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
Timeline
Assistant Store Manager
Eddie Bauer Outlet
2024.01 - Current
Retail Sales Lead
Express Factory Outlet
2022.12 - 2024.01
Crew Member
Culvers Restaurant
2021.09 - 2022.11
High School Diploma -
Southeast Polk High School
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