Olivia Gadbois
Des Moines,IA
Summary
Background in patient care and customer service with experience in hospital, rehabilitation, front desk, and high-volume service settings. Skilled in confidential documentation, coordination, task prioritization, communication across teams, and handling sensitive information. Prepared for administrative and assistive support work that requires accuracy, organization, professionalism, and steady communication with staff and clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Boulder Tap House
Ankeny, IA
04.2025 - Current
- Take orders, process payments, and provide customer service in a fast-paced environment.
- Prioritize tasks by urgency while coordinating prep work and service needs with peers.
- Handle customer concerns professionally and help mentor new hires on workflow and service standards.
Patient Care Technician
Iowa Methodist Medical Center
Des Moines, IA
09.2023 - 04.2025
- Managed care needs for patients on the ED-overflow unit while supporting admissions, discharges, and condition-based care tasks.
- Charted medical and family information, coordinated lab orders, and helped time urgent diagnostic testing and patient transport.
- Took vitals based on patient orders and condition changes, then communicated updates with medical personnel, units, patients, and families, while complying with privacy laws.
Certified Nursing Assistant
Rennes Health & Rehab Center
Appleton, WI
09.2021 - 02.2023
- Assisted patients with safe transfers, feeding, hygiene care, vitals, and timely call-light response.
- Assessed patient condition changes during care and brought concerns to immediate attention when needed.
- Charted vitals and care tasks while supporting a safe and clean care environment.
Education
Bachelor's Degree - Biochemistry, Cellular, and Molecular Biology, Pre-Law
Drake University
Des Moines, IA05-2026
CNA License -
Northeast Wisconsin Technical College
Green Bay, WI07-2021
Skills
- Administrative and clerical support
- Privacy/Confidentiality
- Record keeping
- Filing
- Data entry
- Confidential documentation and compliance
- Calendar management
- Appointment scheduling
- Microsoft Office: Word, Excel, Outlook, PowerPoint, Teams
- Report writing
- Editing/Proofing
- Phone etiquette
- Front desk communication
- Customer inquiry handling
- Task prioritization
- Time management
- Research
- Analysis
- Professional communication
- Public speaking
Certification
- Certified Nursing Assistant, License #347494, 07/01/21, 07/01/25
- Lifeguarding and Lifeguarding with CPR/AED for Professional Rescuers and First Aid, 07/01/20
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Boulder Tap House
04.2025 - Current
Patient Care Technician
Iowa Methodist Medical Center
09.2023 - 04.2025
Certified Nursing Assistant
Rennes Health & Rehab Center
09.2021 - 02.2023
Bachelor's Degree - Biochemistry, Cellular, and Molecular Biology, Pre-Law
Drake University
CNA License -
Northeast Wisconsin Technical College