Olivia Garcia
Hubbard
Summary
Dynamic sales professional with a proven track record at Keith Ace Hardware, excelling in customer service and relationship building. Adept at implementing effective sales strategies, I consistently achieved monthly sales targets while fostering a collaborative team environment. My strong problem-solving skills and cash handling expertise drive exceptional customer satisfaction and loyalty.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Keith Ace Hardware
05.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Operated point-of-sale systems efficiently, streamlining transaction processes.
- Maintained store cleanliness and organization, contributing to a welcoming environment.
- Collaborated with team members to achieve daily sales targets and objectives.
- Provided knowledgeable product demonstrations, increasing customer engagement and satisfaction.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Participated in promotional displays setup, enhancing product visibility and sales potential.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Owner
Olies Treasures
10.2015 - 03.2020
- Developed and implemented operational processes to enhance efficiency and productivity.
- Managed inventory levels, ensuring timely procurement of supplies and materials.
- Trained and mentored staff, fostering a collaborative work environment.
- Analyzed customer feedback to improve service quality and customer satisfaction.
- Oversaw financial management, including budgeting and expense tracking.
- Evaluated performance metrics to identify opportunities for process improvement.
- Coordinated marketing efforts to increase brand awareness and customer engagement.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Cashier
Hobby Lobby
09.2015 - 05.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized and visually appealing merchandise displays to enhance shopping experience.
- Assisted customers with product inquiries and provided recommendations for crafting supplies.
- Trained new cashiers on company policies, procedures, and customer service standards.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Business Administration - Business Administration And Management
American Intercontinental University
Chandler, AZ12-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Relationship building
- Problem-solving
- Multi-tasking strength
- Money handling
- Cash handling
- Outgoing personality
- Flexible schedule
- Sales expertise
- Product sales
- Sales strategies
- Complex Problem-solving
- Conflict resolution
- Store opening and closing
- Goal oriented
- Reliable and punctual
- Excellent people skills
Timeline
Sales Associate
Keith Ace Hardware
05.2024 - Current
Owner
Olies Treasures
10.2015 - 03.2020
Cashier
Hobby Lobby
09.2015 - 05.2016
Associate of Business Administration - Business Administration And Management
American Intercontinental University