Richard Diers
Belton,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Retail Keyholder
Keith Ace Hardware
07.2019 - Current
- Expertise in small engine repair, specifically on Stihl units where I utilize ticket systems to indicate the repair priorities and diagnostics according to SOP guidelines.
- Maintaining the store's appearance, function and assisted in the unloading and organization of store orders.
- Manage the store during the absence of higher-level supervisors in order to maintain smooth daily operations and sales goals.
- Resolve customer complaints professionally, ensuring that all concerns were addressed promptly.
- Mentoring new employees on sales, company procedures, products and how to contribute to team performance.
Warehouse Associate
Buc-ee's
06.2018 - 07.2019
- Consistency with warehouse stock and rotation of stock on the sales floor.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Overnight Stocker
H-E-B
02.2017 - 05.2018
- Ensured the work load was evenly distributed throughout the crew.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
Associate's degree - Information Technology
Rasmussen College - Ocala Campus
Ocala, FL07.2024
High School Diploma -
Belton New Tech High School
Belton, TX06.2016
Skills
- Employee Training
- Store operations
- Cash Handling Accuracy
- Sales proficiency
- Merchandise Display
- Brand representation
- Workplace Safety
- Task Delegation
- Team member development
- Daily Reporting
- Store maintenance
- Team Collaboration
Timeline
Retail Keyholder
Keith Ace Hardware
07.2019 - Current
Warehouse Associate
Buc-ee's
06.2018 - 07.2019
Overnight Stocker
H-E-B
02.2017 - 05.2018
Associate's degree - Information Technology
Rasmussen College - Ocala Campus
High School Diploma -
Belton New Tech High School
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