Matthew Miller
Hudson, NY
Summary
Dynamic retail professional with a proven track record at Advanced Auto Parts, excelling in customer service and team productivity. Skilled in cash handling and employee training, I enhance operational efficiency and foster strong client relationships. My proactive problem-solving abilities and effective communication drive success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Keyholder
Advanced Auto Parts
02.2020 - Current
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sails Assistant
O'Reilly's Auto Parts
09.2022 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Boosted team productivity with regular preparation of detailed reports and presentations.
Mechanic
Adsusa Trucking
02.2019 - 08.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Boosted team productivity with regular preparation of detailed reports and presentations.
Education
Bachelor Of Mechanical Engineering - Mechanical Engineering
Boise State University
Boise, ID02.2016
Advance Regents Depoma - Standard Studys
Hudson High School
Hudson Ny06.2014
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
- Sales proficiency
- Merchandise display
- Brand representation
- Cross-selling
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Staff training and development
- Staff training
- Team member development
- Safety enforcement
- Staff oversight
- Bank deposits
- Front end operations
- Drawer counting
- Employee oversight
- Teamwork
- Time management
- Problem-solving abilities
- Excellent communication
- Active listening
- Relationship building
- Goal setting and achievement
- Task prioritization
- Self motivation
Timeline
Sails Assistant
O'Reilly's Auto Parts
09.2022 - 07.2024
Retail Keyholder
Advanced Auto Parts
02.2020 - Current
Mechanic
Adsusa Trucking
02.2019 - 08.2020
Bachelor Of Mechanical Engineering - Mechanical Engineering
Boise State University
Advance Regents Depoma - Standard Studys
Hudson High School
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