Olivia Garrett
Green Cove Springs
Summary
Over 20 years of expertise in fraud detection and mitigation in banking, specializing in credit card security. Proven ability to utilize financial systems knowledge and fraud detection tools to protect company assets. Demonstrated success in investigating fraud cases and implementing effective security measures.
Overview
13
13
years of professional experience
Work History
BUSINESS ANALYST- FRAUD STRATEGY
Citibank
05.2023 - Current
- Analyzed fraud behaviors on commercial and government credit cards to identify vulnerabilities.
- Collaborated with Citi partners to mitigate fraud losses through effective communication.
- Developed fraud strategies by segmenting client spending patterns using statistical techniques.
- Managed risk situations to minimize legal liabilities for Citi.
- Made timely decisions, balancing immediate actions with comprehensive analyses.
- Investigated root causes of problems to address underlying issues effectively.
- Assisted in development of SARS data reports for compliance and analysis.
SENIOR BUSINESS INFORMATION ANALYST
Citibank
07.2016 - 05.2023
- Analyzed fraud behaviors using databases to prepare summaries for strategies mitigating future risks.
- Created records of historical fraud events to enhance contractual reporting for GSA.
- Tracked account takeover and contactless fraud, conducting gap analysis for risk reduction.
- Championed best practices in data management, ensuring accuracy for critical business presentations.
- Produced associate fraud trend alerts that increased risk awareness and reduced impersonation fraud losses.
- Collaborated with back-office operations to audit recoverable and nonrecoverable fraud cases.
- Developed capacity plans for Fraud Early Warning in partnership with Fraud management for staffing decisions.
- Oversaw functions related to fraud databases, focusing on data integrity and optimization efforts.
- Prepared detailed reports documenting findings and recommendations for management.
- Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
- Reported findings to management and law enforcement agencies as needed.
OPERATIONS ASSISTANT- FRAUD EARLY WARNING
Citibank
05.2015 - 07.2016
- Led operations for team of 25+ fraud investigators in Commercial and Government Card portfolio.
- Monitored daily staffing challenges, special projects, and routine activities of Fraud Early Warning Teams.
- Resolved complex customer issues directly to ensure swift problem resolution.
- Conducted high-level account analyses for management during client escalations.
- Collaborated with Fraud Analytics to identify fraud patterns, trends, and test points.
- Managed system for loading fraud files and queues to enhance operational efficiency.
- Developed training materials for junior investigators to enhance team knowledge.
- Monitored employee expense accounts for any irregularities or signs of potential fraud.
- Investigated customer complaints regarding suspected fraudulent activity.
SENIOR FRAUD INVESTIGATOR- ICG NA
Citibank
08.2012 - 05.2015
- Reviewed suspicious reports and transactions to detect potential fraud for Citibank accounts.
- Analyzed large data sets to identify patterns and anomalies indicative of fraudulent activity.
- Contacted customers to alert them of fraud, minimizing potential impacts.
- Collaborated with team members to discuss trends and develop strategies for fraud prevention.
- Managed over 100 customer calls daily, addressing concerns and providing support.
Education
Associate of Arts - Business Management
St Johns River State College
Orange Park, FL08.2000
Skills
- Fraud investigation and identification
- Team collaboration
- Compliance reporting
- Regulatory compliance - SARS
- Fraud risk assessment
- Data analysis and trends
- Decision making
- Evidence organization
- Database management
- Fraud liability management
- Microsoft Office proficiency
- Legal research skills
- Identity verification
References
References available upon request.
Timeline
BUSINESS ANALYST- FRAUD STRATEGY
Citibank
05.2023 - Current
SENIOR BUSINESS INFORMATION ANALYST
Citibank
07.2016 - 05.2023
OPERATIONS ASSISTANT- FRAUD EARLY WARNING
Citibank
05.2015 - 07.2016
SENIOR FRAUD INVESTIGATOR- ICG NA
Citibank
08.2012 - 05.2015
Associate of Arts - Business Management
St Johns River State College
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