Olivia Garza
Moline,IL
Summary
I have extensive customer service experience with 10+ years in medical settings related office and one on one experience with clients and or patients. I am looking to pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
5
5
years of professional experience
Work History
Group Leader
CSL Plasma
Rock Island, IL
06.2019 - Current
- Assisted with onboarding new employees into the organization's culture, policies, and practices.
- Identified training needs for group members; provided instruction when appropriate.
- Maintained a high level of communication between group members and other departments.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Prepared specimens for transport to external laboratories.
- Ensured compliance with federal regulations governing laboratory procedures.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Documented patient information into electronic medical records system.
- Maintained a clean, safe, and organized work environment.
- Calibrated equipment according to manufacturer specifications.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained accurate records of collected specimens and test results.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Phelbotomist
Metro Lab
Moline, IL
- Performed quality control tests on collected specimens.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Provided assistance to clinical staff during patient visits.
- Maintained accurate records of collected specimens and test results.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Customer Service Representative
United Healthcare Group
- Greeted customers and provided prompt, courteous service.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Verified accuracy of customer data entered into the system.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Investigated discrepancies between actual charges and expected premiums.
Education
High School Diploma -
Moline High School
Moline, ILSome College (No Degree) -
Black Hawk College
Moline, ILSkills
- Health and safety procedures
- Quality Control
- Continuous Improvement
- Schedule Coordination
- Infection Control
- Donor screening
- Venipuncture
- Data Entry
- Blood collection
- Anatomy and physiology
- Communication abilities
- Patient Care
- Staff Management
- Venipuncture Expertise
- Specimen handling
- Medical terminology knowledge
- Patient support
- HIPAA Compliance
- Sanitation and sterilization
- Scheduling
- Greeting and Seating Clients
- Time Management
- Document Control
- Security awareness
- Positive and professional
- Performance Improvement
- Meticulous and organized
- Security understanding
- Multitasking and prioritization
- Multi-line telephone skills
- Scheduling appointments
- Document Management
- Inbound and Outbound Calling
- Account updating
Languages
Spanish
Limited
Timeline
Group Leader
CSL Plasma
06.2019 - Current
Phelbotomist
Metro Lab
Customer Service Representative
United Healthcare Group
High School Diploma -
Moline High School
Some College (No Degree) -
Black Hawk College
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