Olivia Giallanza
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Experienced in managing social media inferences such as, Twitter, Facebook and Instagram. Picks up well on rules and directions and can follow through with any job that is given.
Overview
7
7
years of professional experience
Work History
Manager/Party Hostess
Funstation USA
09.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
Top Tomato
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Sales Associate
Journeys Shoes
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
New Ventures Charter School
Staten Island, NY06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Money Handling
- Store Opening and Closing
- Conflict Resolution
- Sales Strategies
- Cleaning techniques
Timeline
Sales Associate
Journeys Shoes
11.2023 - Current
Cashier
Top Tomato
08.2023 - 11.2023
Manager/Party Hostess
Funstation USA
09.2017 - Current
High School Diploma -
New Ventures Charter School
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