Olivia Gibson
Summary
Results-oriented Retail Leader with 8+ years in high-volume specialty operations. Focused on driving sales, talent acquisition, and team development. Led merchandising initiatives that enhanced guest experiences and exceeded performance goals. Demonstrated effective leadership during organizational changes and fostered cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Specialty Sales Team Lead
Target
Jackson, TN
12.2021 - Current
- Managed multiple high-volume specialty sales departments, driving operational excellence and merchandising execution.
- Led operations across 13 specialty sales departments, enhancing performance from underperforming to consistently achieving company goals.
- Maintained positive comparable sales through strategic merchandising, inventory management, and guest-focused leadership.
- Ensured operational continuity and strong team performance during periods without an executive leader.
- Directed large-scale department resets and store renovations while sustaining daily operations and sales performance.
- Developed and mentored team members through consistent performance conversations and recognition initiatives.
- Collaborated cross-functionally with store leadership to implement company initiatives and seasonal transitions.
- Managed workload planning, payroll allocation, scheduling, and inventory processes for optimal efficiency.
Merchandising Leader / Assistant Store Director
American Eagle
Memphis, TN
02.2021 - 12.2021
- Oversaw merchandising strategy, operational execution, and visual presentation, enhancing overall store performance as second-in-command for store operations.
- Directed large-scale floorsets and merchandising transitions that consistently met company standards and deadlines.
- Acted as Interim Store Director for two Memphis locations during leadership transitions, managing store operations, sales performance, staffing, and daily business execution.
- Led cross-functional teams to streamline operations and enhance customer experience through targeted initiatives.
- Supported sales goal achievement through strategic merchandising and effective business planning.
- Partnered with district leadership to execute operational initiatives across multiple locations.
Staffing Supervisor / Human Resources
American Eagle
Memphis, TN
09.2018 - 02.2021
- Achieved the lowest turnover rate in the district through effective hiring practices, coaching, engagement, and associate development.
- Rebuilt staffing for three stores, including one in Jackson and two in Memphis, during critical staffing transitions.
- Led recruiting, hiring, onboarding, scheduling, and workforce planning to enhance associate engagement.
- Coordinated recruiting, interviewing, onboarding, training, and retention strategies to strengthen team stability.
- Built high-performing teams by identifying talent and developing future leaders.
- Created labor schedules while balancing payroll budgets and business needs.
- Received multiple leadership recognition awards for operational excellence and people development.
Cashier Lead
American Eagle
Jackson, TN
05.2018 - 09.2018
- Managed daily cash office responsibilities and ensured operational execution.
- Led front-end operations to enhance customer service experience.
- Coached associates on sales behaviors to improve customer engagement.
Stocking Lead
American Eagle
Jackson, TN
04.2018 - 05.2018
- Streamlined merchandise flow and enhanced stockroom operations for faster restocking.
- Coordinated shipment processing and organized inventory for optimal stock availability.
- Executed visual merchandising and upheld replenishment standards to maintain store presentation.
Education
Bachelor of Science - Cellular And Molecular Biology
University of Tennessee
Martin, TN01-2018
Bachelor of Arts - Fine And Studio Arts
University of Tennessee
Martin, TN01-2018
Skills
- Sales growth
- Customer experience
- Retail operations leadership
- Merchandising strategy
- Visual merchandising
- Inventory management
- Store remodels and resets
- KPI and metric analysis
- Payroll management
- Scheduling
- Operational excellence
- Business planning
- Team development and coaching
- Talent acquisition and staffing
- Cross-functional leadership
- Performance management
- Change management
- Conflict resolution
- Employee engagement
Timeline
Specialty Sales Team Lead
Target
12.2021 - Current
Merchandising Leader / Assistant Store Director
American Eagle
02.2021 - 12.2021
Staffing Supervisor / Human Resources
American Eagle
09.2018 - 02.2021
Cashier Lead
American Eagle
05.2018 - 09.2018
Stocking Lead
American Eagle
04.2018 - 05.2018
Bachelor of Science - Cellular And Molecular Biology
University of Tennessee
Bachelor of Arts - Fine And Studio Arts
University of Tennessee