Olivia Gieseman
Cedar Rapids,IA
Summary
Dedicated Patient Care Technician at Mercy Medical Center Cedar Rapids, skilled in vital signs monitoring and compassionate care. Proven ability to enhance patient satisfaction through effective communication and emotional support. Committed to maintaining a safe environment and ensuring compliance with infection control protocols, fostering a high standard of care in acute settings. I work well with others and I am always willing to help others out as well.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Mercy Medical Center Cedar Rapids
Cedar Rapids , IA
05.2023 - Current
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Instructed new employees on proper techniques of performing daily tasks.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support for patients and families during difficult times.
- Participated in quality improvement activities within the department.
- Helped create a safe environment by following infection control policies.
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided direct patient care and assistance to healthcare team members.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Kept instruments and equipment clean and sanitized.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Restocked unit frequently with necessary medical supplies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted with patient admissions, discharges and transfers.
- Responded to bell or light signal calls to assist patients with needs.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Turned and repositioned bedridden patients to prevent bedsores.
Bakery
Target
Cedar Rapids, IA
06.2022 - 05.2023
- Received incoming shipments of ingredients and supplies for baking operations.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Verified that all products were labeled with correct pricing information.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Performed routine maintenance tasks such as cleaning ovens.
- Listened to guests to understand needs and help each person select optimal products and services.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Provided excellent customer service to foster satisfaction and loyalty.
Courtesy Clerk
HyVee
Cedar Rapids , IA
02.2020 - 03.2022
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by being friendly and courteous at all times.
- I helped cashiers bag groceries for customers.
- Helped keep the store clean.
- I gathered up carts from outside, from the cart racks, and brought them inside.
- Brought groceries to customers' cars who were unable to do so themselves, or needed a little extra hand.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Greeted customers and provided assistance in locating items.
- Took unwanted items from checkout to proper location.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Escorted customers to desired merchandise location.
Cashier
HyVee
Cedar Rapids , IA
02.2020 - 03.2022
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Personal Shopper
Hyvee
Cedar Rapids, IA
02.2020 - 03.2022
- Responded promptly to customer inquiries via phone calls or text messages.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- I shopped for groceries for those who didn't want to come inside the store.
- Assisted customers who needed help finding an item.
- Made sure each customer got their correct order.
- I made sure to offer a substitute to customers for items that were out of stock.
Education
High School Diploma -
Kennedy High School
Cedar Rapids, IA05-2022
Some College (No Degree) - Medical Assisting
Kirkwood Community College
Cedar Rapids, IA04-2026
Skills
- Vital signs monitoring
- Infection control
- Patient transfers
- Specimen collection
- Emergency response
- Equipment maintenance
- Supply restocking
- Patient privacy
- Quality improvement
- Emotional support
- Team collaboration
- Effective communication
- Time management
- Blood glucose monitoring
- Safety protocols
- Patient assistance
- Compassionate care
- Basic life support
- ADL support
- Blood glucose testing
- Active listening
- Acute care
- Catheter care
- Monitoring patient conditions
- Vitals documentation
- Feeding assistance
- Infection prevention
- Data collection
- Patient services
- Patient advocacy
- Restocking supplies
- Professional bedside manner
- Mobility assistance
- Patient hygiene management
- Patient positioning
- Bed preparation
- Medical equipment operation
- Information protection
- Acute and rehabilitative care
- Willingness to learn
- HIPAA compliance
- Direct patient care
- Organizational skills
- Recording vital signs
- Empathy and compassionate care
- Problem solving
- Cleaning and sanitizing
- Hospitality and accommodation
- Professionalism and courtesy
- Dependability and reliability
Affiliations
- In high school, I participated in Tennis and Marching Band.
- I volunteer at my Church every Sunday helping out with the 12-18 month old kids.
Timeline
Patient Care Technician
Mercy Medical Center Cedar Rapids
05.2023 - Current
Bakery
Target
06.2022 - 05.2023
Courtesy Clerk
HyVee
02.2020 - 03.2022
Cashier
HyVee
02.2020 - 03.2022
Personal Shopper
Hyvee
02.2020 - 03.2022
High School Diploma -
Kennedy High School
Some College (No Degree) - Medical Assisting
Kirkwood Community College