Olivia Giovanoni
Camby,IN
Summary
Dynamic professional with experience at Purdue University Fort Wayne Helmke Library and Kroger, excelling in customer service and event planning. Proven ability to enhance guest satisfaction through effective communication and time management. Recognized for ensuring accuracy in service delivery while fostering team collaboration to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Library Service Desk Associate
Purdue University Fort Wayne Helmke Library
Fort Wayne, IN
02.2024 - Current
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Created and maintained informational displays and bulletin boards.
- Opened and closed library during specified hours and secured library equipment.
- Contributed to library event setup and cleanup.
Pickup Lead
Kroger
Mooresville, IN
06.2021 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Checked all items on the order to ensure accuracy prior to pick up.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University Fort Wayne
Fort Wayne, IN05-2027
Skills
- Customer service
- Event planning
- Time management
- Team collaboration
- Effective communication
- Guest services
Accomplishments
- 2023 Overall Service Award
- 2020-2023 National Honors Society through Decatur Central High School
Certification
- SERV Safe Certified
References
References available upon request.
Timeline
Library Service Desk Associate
Purdue University Fort Wayne Helmke Library
02.2024 - Current
Pickup Lead
Kroger
06.2021 - Current
Bachelor of Science - Hospitality And Tourism Management
Purdue University Fort Wayne
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