Olivia Gomez
Milton,FL
Summary
Seventeen years of experience in customer service and managerial roles, demonstrating strong leadership and mentoring skills. Proven ability to enhance team performance and customer satisfaction through effective operations and staff mentorship. Seeking a new role to utilize current skill set and continue growth.
Overview
18
18
years of professional experience
Work History
INVENTORY MANAGER
Milton Breadbox, INC.
02.2024 - Current
- Record, evaluate, and adjust delivery orders to ensure accounts are properly serviced.
- Ensuring quality of materials and address any issues with accounts' concerns.
- Communicate and streamline any delays or changes with accounts and drivers.
- Responsible for upcoming promotions and/or price changes in stores.
OFFICE MANAGER
Clarkson Eyecare
07.2021 - 02.2024
- Led office operations and mentored staff in patient care and sales, enhancing team performance and customer satisfaction.
- Verify patient insurance, secure authorizations, and create detailed flowsheet.
- Schedule appointments, ensuring optimal patient flow and satisfaction.
- Coordinate referrals, enhancing interdepartmental communication and patient care.
- Dispense orders, repair, and adjust frames, improving patient satisfaction.
- Assist patients in selecting glasses and optical prescriptions, ensuring accuracy.
- Conduct pre-tests using Autofractor and Optos, streamlining patient preparation.
- Perform vision checks and document chief complaints, enhancing diagnostic accuracy. Optimized optical service
SERVER
Tokyo Japanese Steakhouse
06.2020 - 07.2021
- Maximized guest satisfaction through attentive service, upselling techniques, and accurate order management, leading to increased customer retention.
- Responsible for guests' transactions.
- Ensuring proper and correct orders are entered into system and served to correct table.
- Server trainer.
SERVER/MANAGER ASSISTANT
Nikko's Japanese Steakhouse
09.2017 - 06.2020
- Greeting guest and assisting them to table.
- Taking orders, plating orders, ensuring correct order goes to correct table.
- Answering phones placing to go orders.
- Manager on duty during GM's absence.
- Responsible for all customer check-outs.
PERSONAL BANKER
Regions Contact Center
02.2015 - 09.2016
- Answering up to 80 calls a day.
- Performing maintenance and servicing members' accounts.
- Meeting members' needs utilizing products to help increase company quotas.
- Mentored fellow associates to help improve work performance.
- OJT Coach for new hire training classes.
- Shadowing new hires to help improve job skills.
HEAD SERVER/NIGHT MANAGER
IHOP
06.2007 - 02.2015
- Ensuring guests' needs are met throughout visit.
- Taking orders, expedite food to table.
- Stocking, prepping.
- Responsible for night deposits and all servers' bank.
- Assisting with schedule making.
- Handling guests' complaints.
- Floor Trainer.
Education
Certificate of Technical Studies - Clinical Certified Medical Assistant
University of West Florida
Pensacola, Florida10-2018
Certificate of Technical Studies - Certified Nursing Assistant
Pensacola State College
Pensacola, Florida05-2012
High School Diploma -
George Stone Technical College
Pensacola, Florida01-2009
Skills
- Team leadership
- Inventory reporting
- Initiative and Self-motivation
- Logistics scheduling
- Shrinkage control
- Staff hiring
- Customer service
- Relationship building
- Employee training
- Upselling
- Member support
- Verbal and written communication
Timeline
INVENTORY MANAGER
Milton Breadbox, INC.
02.2024 - Current
OFFICE MANAGER
Clarkson Eyecare
07.2021 - 02.2024
SERVER
Tokyo Japanese Steakhouse
06.2020 - 07.2021
SERVER/MANAGER ASSISTANT
Nikko's Japanese Steakhouse
09.2017 - 06.2020
PERSONAL BANKER
Regions Contact Center
02.2015 - 09.2016
HEAD SERVER/NIGHT MANAGER
IHOP
06.2007 - 02.2015
Certificate of Technical Studies - Clinical Certified Medical Assistant
University of West Florida
Certificate of Technical Studies - Certified Nursing Assistant
Pensacola State College
High School Diploma -
George Stone Technical College
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