Olivia Green
Creve Coeur,IL
Summary
Personable professional with a diverse background in retail and service, including experience at Walmart, Starbucks, and Trend Jump. A quick learner who excels at mastering product details and regulatory processes to provide clear, helpful guidance to customers. Known for building easy rapport with a wide range of people and maintaining a professional, welcoming environment while navigating specific industry requirements.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walmart
Morton, Illinois
10.2025 - Current
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Maintained clean, organized sales floor displays to enhance customer experience.
- Maintained up-to-date knowledge of store merchandise and policies.
- Received and organized product shipments on retail shelves to ensure timely availability for customers.
Barista
Starbucks/Hyvee
Peoria, Illinois
03.2025 - 10.2025
- Crafted and served high-quality beverages tailored to customer preferences, enhancing overall customer satisfaction.
- Operated espresso machines and other equipment safely and efficiently.
- Maintained cleanliness and organization of workstations and equipment to ensure efficient service and compliance with health standards.
- Handled cash transactions and processed payments accurately, contributing to smooth and efficient transaction flow.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server
Par-A-Dice Hotel Casino
East Peoria, Illinois
12.2024 - 06.2025
- Delivered attentive service to enhance guest satisfaction in fast-paced dining environment.
- Captured food and beverage orders with precision to ensure timely service.
- Trained new servers on restaurant procedures and policies to ensure consistency and compliance.
Barista
Starbucks
Peoria, Illinois
03.2024 - 01.2025
- Crafted and served high-quality beverages tailored to customer preferences, enhancing overall satisfaction.
- Greeted customers and accurately took orders for coffee drinks and food items, ensuring a positive ordering experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Assisted in training new baristas on drink preparation techniques.
- Collaborated with team members to streamline daily operations, contributing to a more efficient workflow.
- Handled cash transactions and processed payments accurately.
Sales Associate
Walmart
Washington, Illinois
09.2023 - 08.2024
- Guided customers in locating products, resolving inquiries, and offering personalized product recommendations.
- Organized sales floor displays to create inviting shopping environment for customers.
- Restocked shelves to ensure product availability and meet customer demands.
Manager
Trend Jump
Peoria, Illinois
02.2022 - 09.2023
- Coordinated staff schedules to achieve optimal coverage during peak hours while managing labor costs and enhancing operational efficiency.
- Managed daily financial operations, including accurate cash reconciliation, secure payment processing, and the preparation of verified bank deposits.
- Oversaw the routine inspection and technical maintenance of all machinery and jump equipment to uphold rigorous safety standards and minimize operational downtime.
- Implemented safety protocols by monitoring jumper credentials and coordinating color-coded wristband systems to ensure adherence to time slots and safety regulations.
- Resolved complex customer inquiries as primary point of contact, maintaining high customer satisfaction through proactive engagement.
Sales Associate
Walmart
Washington, Illinois
10.2020 - 03.2022
- Assisted customers in locating products, addressing inquiries, and providing tailored product advice.
- Maintained organized sales floor displays to enhance customer shopping experience.
- Stocked shelves to optimize product availability for customers.
Education
Associate of Arts - Psychology
Illinois Central College
East Peoria, IL05-2025
Bachelor of Science - Psychology
Illinois State University
Normal, IL05-2026
Skills
- Sales techniques
- Point of sale
- Customer service
- Time management
- Problem solving
- Analytical and critical thinking
- Adaptability
- Team collaboration
- Conflict resolution
- Effective communication
- Organization
- Attention to detail
- Quick learner
Timeline
Sales Associate
Walmart
10.2025 - Current
Barista
Starbucks/Hyvee
03.2025 - 10.2025
Server
Par-A-Dice Hotel Casino
12.2024 - 06.2025
Barista
Starbucks
03.2024 - 01.2025
Sales Associate
Walmart
09.2023 - 08.2024
Manager
Trend Jump
02.2022 - 09.2023
Sales Associate
Walmart
10.2020 - 03.2022
Associate of Arts - Psychology
Illinois Central College
Bachelor of Science - Psychology
Illinois State University