Olivia Groller
Bangor,PA
Summary
Hardworking and reliable candidate that is successful at managing multiple priorities at once. Skilled in providing great customer service and patient care, working in demanding environments, and solving problems in a timely manner. Proficient in microsoft software's, Tiger Text, Epic, and always eager to learn more skills. Passionate about helping others in the most efficient and caring way possible. Adaptable, detail oriented and always looking for ways to grow both personally and professionally.
Overview
6
6
years of professional experience
Work History
POA
LVHN
East Stroudsburg, PA
09.2025 - Current
- Monitored patient behavior and compliance with safety protocols to ensure well-being.
- Documented observations and communicated significant changes to nurse or tech promptly.
- Assisted as float helping hands on all floors
- Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
Lead Bistro Server
The Village at Penn State
State College, PA
08.2022 - 08.2025
- Provided enthusiastic and personal customer service to the residents to improve their and dining experience.
- Collaborated with lead chef to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently and alone, adapting to changing customer needs and priorities. (Ages 62+)
Front of House Team Leader
Roots Natural Kitchen
State College, PA
12.2021 - 08.2022
- Supervised front-of-house operations ensuring high service standards and customer satisfaction.
- Trained and mentored team members on menu knowledge and customer engagement techniques.
- .Personally trained on all positions to assist during busy shifts.
- Implemented processes for order management, reducing wait times for customers and increasing our tips.
Fulfillment Associate
Amazon
Bethlehem, PA
03.2020 - 01.2021
- Processed customer orders accurately and efficiently in fast-paced environment.
- Operated warehouse equipment, ensuring compliance with safety protocols and guidelines.
- Assisted in inventory management by repackaging the damaged boxes/labels, making sure they where still in the system and being mailed to the correct address.
- Maintained clean and organized work area for efficiency.
Education
No Degree - Geology
Pennsylvania State University
University Park, PAHigh School Diploma -
Bangor Area High School
Bangor, PA06.2018
Associate of Applied Business - Management
Harrisburg Area Community College
Harrisburg, PASkills
- Friendly, positive attitude
- Teamwork
- Organizational skills
- Multitasker
- Computer skills
- Critical thinking
- Confident
- Flexible and adaptable
- Dependable and responsible
Timeline
POA
LVHN
09.2025 - Current
Lead Bistro Server
The Village at Penn State
08.2022 - 08.2025
Front of House Team Leader
Roots Natural Kitchen
12.2021 - 08.2022
Fulfillment Associate
Amazon
03.2020 - 01.2021
No Degree - Geology
Pennsylvania State University
High School Diploma -
Bangor Area High School
Associate of Applied Business - Management
Harrisburg Area Community College