Olivia Grubb
Blackwood,NJ
Summary
Experienced beauty consultant providing product recommendations, and personalized service to build relationships and enhance sales to meet goals. Strong relationship skills to enhance customer base and build lasting client relationships.
I am adaptable and learn quickly, love to learn new things, working with people, and am a team player.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beauty Advisor Lancome
Macy's
Cherry Hill, NJ
03.2024 - Current
- Meet sales goals, for $1M counter through product knowledge and reliable service.
- Meet company goals for credit card applications to ensure customer loyalty, boost sales, and generate revenue.
- Increase counter sales by effectively upselling and cross-selling beauty items based on client needs.
- Educate customers on proper product usage and techniques to meet personalized beauty goals.
- Build strong client relationships through exceptional service and follow-up communication.
- Assisted in visual merchandising to create appealing displays.
- Trained new staff on best practices for customer engagement and product recommendations.
- Kept up-to-date with industry trends, by attending vendor trainings and demonstrations.
- Processed payments, and completed transactions.
Beauty Advisor Clinique
Macy's
Mays Landing, NJ
03.2022 - 07.2024
- Met sales goals, through product education and expanding customer base.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Educated customers providing personalized beauty consultation on proper product usage techniques.
- Cultivated strong client relationships through exceptional service and follow-up communication.
- Assisted in visual merchandising to create appealing displays that attract customers and increase sales.
- Trained new staff on best practices for customer engagement and product recommendations.
- Kept up-to-date with industry trends, by attending vendor trainings and demonstrations.
- Provided personalized beauty consultations to enhance customer satisfaction and product selection.
Barber/Stylist
Sports Clips
Glassboro, NJ
09.2023 - 03.2024
- Provided expert haircuts and grooming services, ensuring client satisfaction through personalized services to meet diverse customer preferences.
- Developed strong client relationships, resulting in repeat business and referrals.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
Team Lead
Macy's
Mays Landing, NJ
10.2021 - 2024
- Manage 5 makeup brands
- Manage employees and delegate daily tasks
- Set up visual displays
- Keep track of sales and goals
- Key holder
- Customer service
- Creating and adding clients
- Led team to achieve sales targets through effective coaching and performance management.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Beauty/Sales Advisor
Sally's Beauty Supply
08.2018 - 10.2020
- Develop product knowledge of various lines of store inventory.
- Ordering supplies/products to ensure optimal stock levels were maintained at all times.
- Provided expert product recommendations to enhance customer satisfaction and drive sales.
- Developed and maintained relationships with clients through personalized service.
- Educated clients on proper application and usage techniques.
- Organized store displays for maximum visual appeal.
- Managed cash transactions accurately and efficiently, maintaining a balanced register and making bank deposits.
Education
Diploma -
Hempfield High School
Pennsylvania05-2016
State License - Cosmetology
Shore Beauty
NJ05-2024
Skills
- Achieving sales goals
- Inventory management
- Cash handling
- Beauty & cosmetics sales
- Supervising experience
- Customer engagement
- Relationship building
- Makeup application techniques
- Product knowledge expertise
- Licensed cosmetologist
- Trend awareness
Certification
Cosmetology License
Timeline
Beauty Advisor Lancome
Macy's
03.2024 - Current
Barber/Stylist
Sports Clips
09.2023 - 03.2024
Beauty Advisor Clinique
Macy's
03.2022 - 07.2024
Team Lead
Macy's
10.2021 - 2024
Beauty/Sales Advisor
Sally's Beauty Supply
08.2018 - 10.2020
Diploma -
Hempfield High School
State License - Cosmetology
Shore Beauty