Olivia Guadagno
Staten Island
Summary
Collaborative and adaptable professional with experience in customer service and cash handling. Documented strengths in building and maintaining excellent customer relations in dynamic, fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and results-oriented mindset.
Overview
5
5
years of professional experience
Work History
Manager
Card Corner II
Staten Island, NY
06.2024 - 05.2026
- Supervised daily store operations to enhance customer satisfaction and team performance.
- Reconciled cash drawers, resolving any discrepancies.
- Offered assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased customer satisfaction by efficiently managing financial transactions and addressing customer concerns.
- Trained new employees on proper cash handling procedures.
Cashier/Waitress - Summer Position
Il Cibo Italian Kitchen and Market
Orleans, MA
06.2021 - 08.2023
- Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Implemented inventory control measures for front-of-house items, reducing waste and improving stock accuracy.
- Collaborated with team members to manage high-volume service periods effectively.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled high-pressure situations with composure, maintaining excellent service standards during busy shifts.
- Monitored store environment for adherence with safety and cleanliness standards.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06.2022
Skills
- Customer service
- Cash handling
- Staff management
- Complex Problem-solving
Timeline
Manager
Card Corner II
06.2024 - 05.2026
Cashier/Waitress - Summer Position
Il Cibo Italian Kitchen and Market
06.2021 - 08.2023
High School Diploma -
Tottenville High School