Olivia Gutierrez
Branson,MO
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/FOH Supervisor
Bricktown Brewery
Branson, MO
03.2023 - Current
- Sell and upsell alcohol
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables simultaneously, demonstrating strong multitasking and time management skills.
- Trained new servers on menu knowledge and service standards, fostering a supportive team environment.
- Resolved customer complaints promptly, maintaining positive dining experiences and client relationships.
To-Go Specialist/Server
Olive Garden
Branson, MO
12.2021 - Current
- Managed order preparation and accuracy for togo service, enhancing customer satisfaction.
- Coordinated efficient communication between front of house and kitchen staff.
Togo specialist
Chili's
Branson, MO
12.2020 - 07.2021
- Use cash register
- Take and sell goto orders
Hostess
Mellow Mushroom Pizza Bakers
Branson, MO
06.2019 - 11.2020
- Greet/ seat guests
- Take and sell togo orders
Education
High School Diploma -
Branson High School
Branson, MOArts - College
Ozarks Technical Community College
Hollister, MOSkills
- Cash Handling
- Server management
- Restaurant Experience
- Food Preparation
- Upselling
- Food Service
- Busser
- Food production
- Serving
- Food Safety
- POS
- Social listening
- Host/Hostess
Certification
- Server ServSafe
- Manager Servsafe
- SMART Alcohol Training
Timeline
Server/FOH Supervisor
Bricktown Brewery
03.2023 - Current
To-Go Specialist/Server
Olive Garden
12.2021 - Current
Togo specialist
Chili's
12.2020 - 07.2021
Hostess
Mellow Mushroom Pizza Bakers
06.2019 - 11.2020
High School Diploma -
Branson High School
Arts - College
Ozarks Technical Community College