Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Olivia Hales

Logan ,UT

Summary

Dynamic team leader with proven expertise at Big Deal Outlet in supervising operations and enhancing team performance. Skilled in cash handling and customer issue resolution, I excel in training staff and fostering a collaborative environment. Committed to delivering exceptional service and maintaining high standards of quality and efficiency.

Overview

4
4
years of professional experience

Work History

Team Lead

Big Deal Outlet
Logan, UT
12.2023 - Current
  • Supervised opening shift operations to ensure smooth workflow and team coordination.
  • Monitored team performance and provided feedback for improvement.
  • Managed daily cash drawer reconciliations and addressed discrepancies promptly.
  • Assisted customers with inquiries, resolving issues to enhance satisfaction levels.
  • Trained new staff in relevant processes and procedures.

Shift Supervisor

Bloom Eatery
Logan, UT
05.2023 - 12.2023
  • Supervised daily operations to ensure efficient service and quality standards.
  • Delivered exceptional customer service through active listening and effective communication.
  • Prepared and served food according to health and safety standards.
  • Maintained cleanliness of kitchen and dining areas throughout shifts.

Transcriber

Telenotes
Murray, Utah
04.2021 - 08.2022
  • Transcribed audio recordings into accurate written documents for various projects.
  • Reviewed and edited transcripts for clarity and consistency before final submission.
  • Collaborated with team members to ensure all deadlines were met efficiently.

Education

Associate of Science - Elementary Education

Snow College
Ephraim
05-2022

Master of Arts - Elementary Education

Western Governers University
Salt Lake City

Skills

  • Team supervision and staff training
  • Performance monitoring
  • Cash handling and financial management
  • Customer issue resolution
  • Time management and organization

Accomplishments

  • Snow College Ambassador
  • Employee of the Month - Big Deal Outlet
  • Hardest Worker Award - Weber Drill Team
  • Miss North Ogden Outstanding Teen 2017, 2018

Timeline

Team Lead

Big Deal Outlet
12.2023 - Current

Shift Supervisor

Bloom Eatery
05.2023 - 12.2023

Transcriber

Telenotes
04.2021 - 08.2022

Associate of Science - Elementary Education

Snow College

Master of Arts - Elementary Education

Western Governers University

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